Food & Beverage Multi Outlet Supervisor
About The Position
This role is responsible for ensuring consistent, high-quality service standards across all outlets, overseeing front-of-house operations for casino beverage service and restaurant outlets. The supervisor will verify that all opening, closing, and operational procedures are performed to standards, conduct regular floor presence including table visits to ensure guest satisfaction and build relationships, and maintain a clean, safe, and properly functioning environment in all areas. Additionally, the role involves supervising, coaching, and developing supervisors and front-of-house employees, implementing and overseeing training programs, conducting employee evaluations and performance appraisals, maintaining positive employee relations, and demonstrating and reinforcing service standards.
Requirements
- Demonstrated ability to ensure consistent, high-quality service standards
- Experience overseeing front-of-house operations
- Proficiency in verifying operational procedures
- Skills in conducting floor presence and guest engagement
- Ability to maintain a clean, safe, and functioning environment
- Experience supervising, coaching, and developing staff
- Capability to implement and oversee training programs
- Experience in conducting employee evaluations and performance appraisals
- Proficiency in maintaining positive employee relations and administering discipline
- Ability to demonstrate and reinforce service standards
- Experience creating and managing staff schedules
- Skills in managing budgets, labor costs, and operational expenses
- Experience monitoring cash handling procedures
Responsibilities
- Ensure consistent, high-quality service standards across all outlets
- Oversee front-of-house operations, including casino beverage service and restaurant outlets
- Verify all opening, closing, and operational procedures are performed to standards
- Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships
- Maintain a clean, safe, and properly functioning environment in all areas
- Supervise, coach, and develop supervisors and front-of-house employees
- Implement and oversee training programs to ensure service excellence
- Conduct employee evaluations, performance appraisals, and development planning
- Maintain positive employee relations and administer progressive discipline when necessary
- Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
- Create and manage schedules to ensure optimal service levels and labor efficiency
- Ensure training and staffing plans are executed accurately and timely
- Manage budgets, labor costs, and operational expenses while minimizing overtime
- Monitor cash handling procedures, including cash drops and cashier accuracy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
