Food & Beverage Manager

Summit Management Corporation•Memphis, TN

3d•$65,000 - $75,000•Onsite

About The Position

The Food & Beverage Manager is responsible for overseeing all food and beverage operations for the Courtyard Memphis Downtown, including The Bistro, bar operations, catering, and banquet functions. This position is responsible for delivering exceptional guest experiences, driving revenue, managing labor and food costs, ensuring compliance with Marriott brand standards, and leading a food and beverage team. The position also supports banquet operations serving the Court Square hotel complex and works closely with Sales, Catering, and hotel leadership to ensure successful execution of all events.

Requirements

College degree preferred or equivalent work experience
Minimum two (2) years of food and beverage supervisory or management experience
Marriott experience preferred
Experience with banquet and catering operations
Strong financial knowledge required
ServSafe Certification required or ability to obtain within 90 days of hire
TIPS or responsible alcohol service certification preferred
Valid driver's license
Must be able to convey information and ideas clearly, both oral and written.
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to work with and understand financial information and data, and basic arithmetic function.
Must be able to prioritize departmental functions to meet due dates and deadlines

Responsibilities

Overseeing all aspects of the Bistro and Banquet departments.
Inspect all areas of operation to ensure the highest quality of food, beverage and service.
Monitor all standards of sanitation and cleanliness as set by the Brand, as well as County, State and Federal Boards of Health by using health inspection guidelines, inspection reports and self inspections.
Complete all reports in a timely manner (ie, daily checklists, activity logs, shift reports, associate documentation, training)
Recruit, select and train staff, ensuring that all necessary certifications are in place (ie, TIPS, Food Safety Training, etc.)
Scheduling and evaluation of staffing guidelines to properly prepare for all upcoming events and hotel occupancy
Motivate, coach, and counsel all Food & Beverage department personnel according to Summit Management Standards.
Responsible for the ordering, maintaining of inventory and controlling costs
Maintain professional, neat and clean attire, including name tag for self and all Food & Beverage associates.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Operate the Food & Beverage department within established expense budget.
Assist in preparation of the annual Food & Beverage budget per hotel General Manager guidelines.
Coordinate the preparation and participate in the creation and execution of the hotel Food & Beverage action plans.
Develop a full working knowledge of the operations of the hotel, including Sales, Guest Services, and Reservations, Housekeeping.
Perform other duties, attend all trainings and meetings as requested by management.