Toledo Complex - Food & Beverage Manager

ASM Global•Toledo, OH

7d•Onsite

About The Position

The Toledo Complex includes the Huntington Center and the Glass City Center, and this role provides support across both locations. Under the direction of the Director of Food and Beverage this individual is responsible for working in conjunction with other members of the events staff to oversee all food-service operations for events, ensuring smooth planning, excellent guest experience, and profitable outcomes in the Toledo Complex.

Requirements

Minimum four (4) years Catering or Food Service experience required
Excellent communication, organizational and interpersonal skills required
Ability to work evenings, weekends and holidays as needed
Ability to prioritize multiple projects
High aptitude for figures and advanced writing skills
Professional presentation, appearance, and work ethic

Nice To Haves

Facility/industry experience preferred
ServSafe certification preferred
Experience working with Excel, Word, and Outlook Microsoft 365, preferred.
Experience with Catering software used in F&B

Responsibilities

Planning, coordinating, and executing catering services for events of all sizes.
Manage staff and ensure high-quality food presentation and service.
Work with food and beverage team to manage the department budget.
Assist catering sales and service personnel with sales / upselling strategies, service recovery, and problem solving, as needed.
Carry out specific sales plan relating to events using support of advertising, as requested by the Director of Food and Beverage.
Audit client accounts / profiles in property management system to ensure accuracy of information. Assist Director in ensuring sales policies are adhered to.
Quote rates and food and beverage minimums or pricing estimates and assist with formal license agreements. Prepare and execute contracts.
Drive strong partnership with operational departments and onsite DMO sales team.
Uphold an active list of resources for client and internal operational use.
Uphold and demonstrate a complete understanding of company policies and procedures.
Thorough understanding of the menus and event offerings cost structure to meet profitability guidelines.
Detail the Food and Beverage components for self-contracted programs and assigned accounts contracted. Produce required Banquet Event Orders and receive client approval.
Send client pre-event information and follow-up information that affects booking.
Work in tandem with Managers to handle pre-event client correspondence and meetings to detail the food and beverage components of assigned / contracted events.
Coordinate menu tastings, as requested and applicable.
Greet on-site client representative for all assigned events and provide proper introductions and turnovers to operations.
Work in tandem with sales and events to organize client post-event meetings, as necessary, to gain required feedback.
Create schedules to ensure enough staffing for events.
Produce necessary sales reports and tracking metrics, as required.
Work hands-on with the catering staff during events and any other tasks to ensure catered events are carried out smoothly and efficiently.