Food & Beverage Manager - Soho House New York
About The Position
At Soho House, a Food & Beverage Manager is responsible for managing service, quality control, and ensuring a consistent F&B experience under the direction of the General Manager. The F&B Manager owns daily, weekly, and monthly delivery on special projects and ensures optimal member, guest, and staff experience. As a Food and Beverage Manager, you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing/hiring for specific areas of the business, inventory, purchasing, vendor relationships, and ensuring the business is optimized to its highest standards for staff and finance. A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customers, understanding and implementing opportunities that drive efficiency and effective processes. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training, and oversight of F&B staff scheduling.
Requirements
- Minimum of 5+ years’ experience in a similar capacity
- Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
- POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience
- Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
- Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
- Ability to manage personnel and meet / exceed financial targets
- Guest-oriented and service-minded as well as flexible and pro-active
Responsibilities
- Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
- Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
- Partner with internal and external stakeholders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
- Proactive in identifying customers’ needs and responsive in developing action plans that enhances experience and mitigates risk
- Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
- Establish targets, KPI’s, schedules, policies and procedures
- Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
- Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
- Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days + vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Soho Impact program (mentoring, apprenticeship, local outreach, sustainability)
- Access to internally and externally run courses
- Access to Cookhouse & House Tonic events, trips, and trainings
- Access to Team Events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge whilst on duty
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
