Food & Beverage Manager (INSPIRE Participant - Leadership Development Program) - 18 month contract

AccorHotel • Calgary, AB

11d • Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Food & Beverage Manager (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day. During a 18-month period, you gain valuable leadership experience as an Assistant Manager in our Front Office department. The INSPIRE program offers a Peer Ambassador to help you settle in, a Mentor to guide your progress, a Property Project to showcase your skills, and a clear path to continuous improvement through ongoing feedback and checkpoints with your leadership team. As Food & Beverage Manager, you are responsible for the day-to-day operation and leadership of assigned Food & Beverage outlets and services within the hotel. Working closely with the Food & Beverage, Culinary teams, and fellow leaders, you will drive operational excellence, colleague engagement, guest satisfaction, and financial performance. You are a hands-on leader who is passionate about hospitality, committed to developing talent, and dedicated to delivering exceptional luxury service experiences. Through innovation, strategic planning, and active leadership, you will contribute to the continued success and growth of the hotel’s Food & Beverage operations. Reporting to the Director, Food & Beverage.

Requirements

• One year of previous experience in a similar position is an asset
• Proficiently operate and manage key software systems, including Silverware POS, OpenTable, Opera PMS, Outlook, and other relevant platforms to ensure operational excellence
• Be available to work a variety of shifts and days, as required by business levels and seniority
• Able to work in a fast-paced, high-volume Kitchen
• Should be able to handle multiple tasks in a timely manner
• Strong organizational skills
• A strong capacity to work with and motivate a culturally diverse work force
• Energetic, self-motivated, proactive, out-going, team-player
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

• Lead the daily operations of assigned Food & Beverage outlets and services, ensuring luxury service standards are consistently achieved
• Collaborate with culinary teams to ensure seamless front and heart-of-house operations.
• Oversee scheduling, labor management, colleague performance reviews, and departmental productivity
• Ensure operational readiness and excellence across all meal periods and service offerings.
• Provide leadership coverage and operational support across Food & Beverage departments as required
• Address guest concerns promptly and professionally, turning service recovery opportunities into positive outcomes
• Monitor guest feedback, online reviews, and social media channels to identify trends and opportunities for improvement
• Recruit, onboard, train, coach, and develop colleagues to support operational excellence
• Promote a positive workplace culture focused on engagement, accountability, and recognition
• Support the achievement of departmental revenue, profitability, and labor targets
• Assist with budgeting, forecasting, inventory controls, and cost management initiatives
• Analyze operational and financial results and implement action plans to improve performance
• Support promotional initiatives, activations, and marketing campaigns that drive business growth
• Ensure compliance with all food safety, sanitation, and hygiene standards
• Maintain awareness of and adherence to Alberta Health Services regulations and company policies
• Assist with the development and implementation of departmental policies, procedures, and service standards
• Perform other duties as assigned

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees
• Company-matched pension plan, as well as RRSP & TFSA options
• Complimentary meal in staff cafeteria during shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed