Food & Beverage Manager| Hilton Garden Inn, Phoenix Downtown

CSM Careers•Phoenix, AZ

1d•Onsite

About The Position

The Food & Beverage Manager is responsible for leading all food and beverage operations, driving guest satisfaction, financial performance, and team development while ensuring Hilton brand standards. This role involves managing daily operations, staff, and financial aspects of the food and beverage department.

Requirements

3+ years of progressive food and beverage experience required
Minimum of one year supervisory/management experience
Ability to communicate well with all levels within and outside the organization
Ability to problem-solve with employees and guests
Ability to manage multiple priorities in a fast-paced environment
High school diploma or GED required
Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift
Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance
Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift

Nice To Haves

College degree or equivalent experience preferred
Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction
Prefer experience with a venue of similar size, volume, and reputation for focusing on guest satisfaction

Responsibilities

Recruit, interview, hire, onboard, train, coach, and develop restaurant, bar, banquet, and outlet team members.
Conduct performance reviews, corrective action, recognition, and succession planning.
Prepare labor schedules based on occupancy forecasts while controlling overtime.
Lead daily pre-shift meetings and communicate Hilton service standards and daily priorities.
Direct all front-of-house food and beverage operations including breakfast, dinner, lounge, catering, banquets, room service (where applicable), and special events.
Ensure compliance with Hilton Garden Inn brand standards.
Coordinate with Executive Chef, Front Office, Sales, Housekeeping, and Engineering to execute events and guest requests.
Manage annual operating budget and monthly forecasts.
Monitor revenue, labor, beverage cost, inventory variance, payroll, and productivity.
Analyze P&L statements and implement cost-saving initiatives while maintaining guest satisfaction.
Resolve guest concerns using Hilton service recovery practices.
Monitor guest satisfaction scores and implement improvement plans.
Ensure health department compliance, responsible alcohol service, sanitation, and workplace safety.
Work with Executive Chef to make sure MOD coverage at all times.