Food & Beverage Manager

AccorHotel • Chicago, IL

4d • $68,000 - $75,000 • Onsite

About The Position

As the Food & Beverage Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests.

Requirements

• High school Diploma or equivalent education required.
• 2-4 years of experience in leadership role, or equivalent.
• Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
• Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
• Comfortable working independently and making critical decisions without upper management onsite.
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
• Strong knowledge of property management systems such as Opera, SynXis.
• Strong verbal and written communication skills in English.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Deliver professional, friendly, and engaging service to our valued guests.
• Ensure that guests have a positive dining experience by maintaining high standards of service.
• Engage with guests in a professional manner, making them feel welcome and valued.
• Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
• Manage and build a database of special requests and guests’ profiles on Open Table or Host software.
• Manage an array of operational, administrative, and colleague needs adeptly.
• Manage and address proper customer complaints and special requests promptly and professionally.
• Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
• Manage the “Open Table” online reservation system efficiently and be consistent with updating database and reservations.
• Communicate with management feedback from guests for the menu items and experience.
• Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
• Skillfully manage labor resources oriented towards service standards.
• Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.
• Manage waitlists and special events and seating arrangements to maximize efficiency.
• Attend designated meetings and contribute insights.
• Assist with Silverware programming and obtain designated Avero reports.
• Participate in ongoing training activities, and spearhead training opportunities for the Food & Beverage Team.
• Develop trainings and operating procedures to maintain a high-standard sequence of service.
• Continuously engage team members and provide correction, coaching, and counseling when necessary.
• Ensure compliance with corporate standards in menus and operational practices.

Benefits

• Exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
• Comprehensive medical and dental coverage.
• 401K plan.
• Convenient direct deposit.
• Career development opportunities within Fairmont Chicago and beyond.
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED