F&B General Manager

The Standard Spa, Miami Beach•Miami Beach, FL

8d•Onsite

About The Position

The Food & Beverage General Manager is responsible for the overall day-to-day leadership and performance of the property’s Food & Beverage operation. Reporting to the Director of Food & Beverage, this position oversees service execution, leadership development, guest satisfaction, labor, financial performance, training, inventory, compliance, and operating standards across all F&B outlets. The F&B General Manager directly supports and develops the F&B Assistant General Manager and F&B Managers, while ensuring that departmental strategy is consistently translated into strong operational execution.

Requirements

Significant progressive Food & Beverage leadership experience.
Previous experience managing managers in a multi-outlet environment.
Hotel, resort, lifestyle hospitality, upscale restaurant, or high-volume experience strongly preferred.
Strong knowledge of restaurant, bar, pool, and beverage operations.
Demonstrated experience with P&L management, budgeting, labor, inventory, and cost control.
Strong leadership, coaching, and team development skills.
Excellent guest recovery and problem-solving abilities.
Experience with POS, scheduling, payroll, and inventory systems.
Strong knowledge of food safety, sanitation, and responsible alcohol service.
Excellent communication and organizational skills.
Flexible availability, including evenings, weekends, holidays, and peak business periods.
Ability to stand and walk for extended periods.
Ability to work across indoor and outdoor F&B environments.
Ability to lift, push, pull, and carry up to 50 pounds.
Ability to work in varying temperatures, busy kitchens, bars, and poolside areas.
Ability to work flexible and extended hours based on business needs.

Responsibilities

Maintain a visible leadership presence during service.
Ensure outlets are properly staffed, stocked, organized, and guest-ready.
Monitor service quality, pacing, cleanliness, atmosphere, and overall guest satisfaction.
Handle escalated guest concerns and support service recovery.
Build relationships with members, VIPs, regulars, and hotel guests.
Ensure consistent execution of service standards, SOPs, and brand expectations.
Lead, coach, and develop the F&B Assistant General Manager and F&B Managers.
Support recruiting, onboarding, training, performance management, and retention.
Conduct regular coaching and performance conversations.
Identify high-potential employees and support internal development.
Create a culture of accountability, teamwork, and genuine hospitality.
Partner with the Director of F&B on revenue, profitability, budgeting, and forecasting.
Monitor labor, payroll, overtime, and scheduling efficiency.
Review sales, labor, cost of goods, and operational performance.
Control expenses without compromising the guest experience.
Monitor comps, voids, discounts, waste, breakage, and other controllable costs.
Oversee inventory controls and established par levels.
Monitor food and beverage cost, product usage, and variances.
Partner with Culinary and Purchasing on ordering and product availability.
Ensure proper receiving, storage, rotation, and handling procedures.
Support waste reduction and cost-control initiatives.
Maintain strong knowledge of food, wine, cocktails, spirits, and outlet concepts.
Partner with Culinary to ensure food quality, presentation, and ticket-time standards.
Ensure compliance with health, sanitation, liquor, and responsible alcohol service requirements.
Ensure required employee certifications remain current.
Partner with Engineering and Guest Relations on maintenance, safety, and operational concerns.
Maintain strong partnerships with Culinary, Membership, Rooms, Spa, Engineering, Finance, HR, and Marketing.
Support special events, programming, and activations.
Review operational and financial reports.
Lead F&B management meetings and ensure follow-through on action items.
Support departmental planning, forecasting, and special projects.