Food & Beverage General Manager - Snowshoe Thompsons - Winter Seasonal

Vail Resorts•Kirkwood, MO

9d•Onsite

About The Position

We are seeking a guest-focused and operations-savvy General Manager to lead all aspects of Snowshoe Thompsons, a high-volume, family-friendly cafeteria located at Kirkwood’s Timber Creek base area. Open daily during the winter season, Snowshoe Thompsons serves breakfast, lunch, and beverages to skiers and snowboarders—especially beginners and families attending ski school. This position is ideal for a hands-on leader with experience in both FOH and BOH operations, team development, and fast-paced service environments. Situated adjacent to beginner terrain and ski school at Timber Creek, Snowshoe Thompsons is a go-to stop for guests looking to warm up, fuel up, and get back on the hill. Featuring cafeteria-style service, hot food stations, grab-and-go items, and a full bar, it’s one of the most visited dining options on the mountain during the winter season.

Requirements

3–5 years of food & beverage or quick-service management experience
Experience leading large, seasonal teams in high-volume environments
Strong multitasking and communication skills with attention to guest flow, quality of food, and staff management
High understanding of when to be agile with your business
Familiarity with POS systems, kitchen operations, and labor management tools
Serve Safe Manager, TIPs, and RBS certification (or ability to obtain within 30 days of hire)
Availability to work early mornings, weekends, holidays, and storm days
Ability to lift 50lbs and remain on your feet for extended shifts

Nice To Haves

Experience managing cafeteria-style or resort-based food operations
Passion for supporting families, kids, and first-time guests
A positive, lead-by-example approach and collaborative leadership style
Quick problem-solving abilities in dynamic service settings
High conflict resolution skills preferred

Responsibilities

Oversee FOH and BOH operations during breakfast and lunch service
Ensure a clean, safe, and welcoming atmosphere for families, ski school participants, and day guests
Maintain efficient flow through food lines, cashier stations, and seating areas
Ensure compliance with all food safety, alcohol service, and resort cleanliness standards
Monitor guest satisfaction and proactively address any issues
Recruit, train, schedule, and manage a seasonal team across culinary and front-of-house roles
Lead daily pre-shift meetings and promote a culture of teamwork, accountability, and service excellence
Conduct real-time coaching and seasonal performance evaluations
Support a positive, family-conscious service environment for a wide range of guests
Track daily sales, labor, and food cost targets in alignment with resort goals
Oversee ordering, inventory, and waste reduction for food, beverages, and supplies
Collaborate with resort culinary leadership on menu updates and food presentation standards
Monitor POS systems, bar operations, and grab-and-go offerings for accuracy and consistency
Work closely with Ski & Ride School, Events, and Mountain Dining teams for peak day planning
Adapt service models for holidays, weather-related surges, or special resort programs
Ensure team alignment with broader resort initiatives and guest service expectations