Food & Beverage Full Service FOH Opportunities - (Host/Hostess, Tipped Food Runner, Tipped Busser)
About The Position
The Host/Hostess provides friendly, courteous assistance to guests, answers questions, directs guests within a specific food service area, and maintains crowd control. They are responsible for familiarity with various restaurant cuisines, basic menu offerings, and general park knowledge. Bussers (Tipped) ensure an exceptional dining experience by cleaning and sanitizing tables, chairs, counters, and fixtures in the dining area. They maintain a clean environment by sweeping/mopping floors, cleaning/emptying garbage receptacles, condiment stands, and ensuring dirty trays are returned to the dish room. They also stock supplies and assist guests with requests like high chairs. Tipped Food Runners are responsible for delivering food and beverages in a full-service restaurant, providing positive guest relations, anticipating and filling guest needs, ensuring plates are properly garnished and meet food quality standards, and having full knowledge of table numbers, seating positions, menu items, and ingredients to describe items to guests. They maintain guest satisfaction, respond to requests, communicate needs to team members, adhere to opening and closing duties, and engage positively with guests and employees.
Requirements
- Must be eighteen years of age to serve alcoholic beverages.
- Must successfully complete Alcohol Awareness Program.
Nice To Haves
- High school degree or GED preferred.
- Customer service/guest relations experience preferred.
- Previous experience in a food and beverage environment helpful.
- Related work experience preferred; or equivalent combination of education and experience.
Responsibilities
- Welcomes and greets guests, accommodates guests with special needs, quotes wait times, maintains an efficient wait list, directs guests to appropriate waiting areas and takes reservations.
- Escorts guests to table, reviews menu specials and provide guests with menus.
- Answers questions about the specific food operation & possesses full knowledge of food and beverage products served.
- Coordinates the orderly movement of people by monitoring table turns, walking the dining room, managing seating plans and understanding service capacities.
- Assist bussers in cleaning and resetting tables.
- Keeps venue clean and free of litter at all times.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- Cleans and sanitizes tables, chairs, counters and fixtures in the dining area.
- Maintains a clean and enjoyable environment for our guests by sweeping and/or mopping floors, cleaning and emptying garbage receptacles, condiment stands and making sure that dirty trays are being returned to the dish room.
- Stocks and replenishes condiment stands with all the necessary supplies.
- Assists guests with their requests/needs including high chairs, booster seats, etc.
- Ensures plates are properly garnish and meet food quality standards before delivering items and serving to guests.
- Must have full knowledge of table numbers, seating positions, menu items, ingredients and must be able to describe items to guests.
- Maintains guest satisfaction, responds to guest requests and communicate needs to appropriate team member.
- Adheres to opening and closing duties.
- Engages and interacts with guests and employees in a positive outgoing manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
