Food & Beverage Full Service FOH Opportunities - (Host/Hostess, Tipped Food Runner, Tipped Busser)
About The Position
This posting offers opportunities for various Front of House (FOH) roles in a full-service food and beverage environment at Universal Orlando Resort, including Host/Hostess, Tipped Food Runner, and Tipped Busser. The Host/Hostess role involves providing friendly, courteous assistance to guests, answering questions, directing guests within food service areas, maintaining crowd control, and being familiar with restaurant cuisines, menu offerings, and general park knowledge. Tipped Bussers are crucial in ensuring an exceptional and unique dining experience by maintaining cleanliness and setting the standard for table service. Tipped Food Runners are responsible for the accurate and timely delivery of food and beverages in a full-service restaurant, ensuring positive guest relations, anticipating guest needs, and ensuring food quality standards are met.
Requirements
- Must be eighteen years of age to serve alcoholic beverages.
- Must successfully complete Alcohol Awareness Program.
- Equivalent combination of education and experience.
Nice To Haves
- High school degree or GED.
- Customer service/guest relations experience.
- Previous experience in a food and beverage environment.
- Related work experience.
Responsibilities
- Welcomes and greets guests, accommodates guests with special needs, quotes wait times, maintains an efficient wait list, directs guests to appropriate waiting areas and takes reservations.
- Escorts guests to table, reviews menu specials and provide guests with menus.
- Answers questions about the specific food operation & possesses full knowledge of food and beverage products served.
- Coordinates the orderly movement of people by monitoring table turns, walking the dining room, managing seating plans and understanding service capacities.
- Assist bussers in cleaning and resetting tables.
- Keeps venue clean and free of litter at all times.
- Cleans and sanitizes tables, chairs, counters and fixtures in the dining area.
- Maintains a clean and enjoyable environment for our guests by sweeping and/or mopping floors, cleaning and emptying garbage receptacles, condiment stands and making sure that dirty trays are being returned to the dish room.
- Stocks and replenishes condiment stands with all the necessary supplies.
- Assists guests with their requests/needs including high chairs, booster seats, etc.
- Ensures plates are properly garnish and meet food quality standards before delivering items and serving to guests.
- Must have full knowledge of table numbers, seating positions, menu items, ingredients and must be able to describe items to guests.
- Maintains guest satisfaction, responds to guest requests and communicate needs to appropriate team member.
- Adheres to opening and closing duties.
- Engages and interacts with guests and employees in a positive outgoing manner.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
