Host/Hostess (Food & Beverage)

Enchantment Group Management Company LLC•Irvington, VA

12h•Onsite

About The Position

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort offers an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events, committed to delivering outstanding, personalized service and caring for team members. The Tides Inn, a Tanzerra Resort, is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. It has undergone renovations and enhancements, featuring 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space, its own marina, and two distinct restaurants: Salt & Meadow Restaurant and Fish Hawk Oyster Bar. The Tides Inn is recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality. The Host/Hostess is responsible for greeting and seating guests in a professional and welcoming manner, ensuring smooth dining room flow and exceptional guest service. This role manages reservations, answers telephone inquiries, and operates the ResPak system accurately and efficiently. The Host/Hostess maintains knowledge of menus, wine lists, and resort information to assist guests and support a seamless dining experience. Success in this role is demonstrated through strong communication, attention to detail, and the ability to create a positive first impression for every guest. The position also supports overall restaurant operations by maintaining organized seating plans and assisting with In-Room Dining as needed.

Requirements

Ability to greet and seat guests in a professional, welcoming, and courteous manner
Ability to answer telephone calls promptly and professionally
Ability to take and manage reservations accurately
Knowledge of basic menu items and wine lists
Proficiency in operating reservation systems (ResPak)
Strong communication skills
Attention to detail
Ability to create a positive first impression for every guest
Ability to prepare and organize the host stand, including necessary equipment and materials for service
Ability to create and manage floor plans to ensure efficient seating and smooth service flow
Ability to complete all opening and closing side work duties as assigned
Ability to maintain cleanliness and organization of the host area and workstation at all times
Ability to read and follow all departmental memos and updates to ensure accurate communication
Ability to communicate clearly and professionally with guests and team members at all times
Ability to work collaboratively with team members to support efficient restaurant operations
Ability to uphold resort standards by acting as an ambassador of Enchantment and representing the property positively at all times
Ability to foster teamwork by assisting co-workers and supporting other departments to ensure guest satisfaction
Ability to maintain knowledge of resort layout to assist guests effectively
Customer Focus
Dealing with Ambiguity
Functional & Technical Skills
Action Oriented
Self Development

Responsibilities

Regular and reliable attendance is an essential function of this role.
Greets and seats guests in the dining room in a professional, welcoming, and courteous manner.
Answers telephone calls promptly and professionally while taking and managing reservations accurately.
Maintains knowledge of basic menu items and wine lists to assist and inform guests as needed.
Operates reservation systems (ResPak) efficiently to manage seating and reservations.
Occasionally supports In-Room Dining by accurately taking guest orders in a timely manner.
Prepares and organizes the host stand, including necessary equipment and materials for service.
Creates and manages floor plans to ensure efficient seating and smooth service flow.
Completes all opening and closing side work duties as assigned.
Maintains cleanliness and organization of the host area and workstation at all times.
Reads and follows all departmental memos and updates to ensure accurate communication.
Communicates clearly and professionally with guests and team members at all times.
Works collaboratively with team members to support efficient restaurant operations.
Reports to the Restaurant Manager at the end of each shift as required.
Upholds resort standards by acting as an ambassador of Enchantment and representing the property positively at all times.
Fosters teamwork by assisting co-workers and supporting other departments to ensure guest satisfaction.
Maintains knowledge of resort layout to assist guests effectively.
Performs additional duties and special projects as assigned.