Food & Beverage Full Service FOH Opportunities - (Host/Hostess, Tipped Food Runner, Tipped Busser)
About The Position
This role provides friendly, courteous assistance to guests while answering questions and directing guests within a specific food service area. It involves maintaining internal and external crowd control and being familiar with various restaurant cuisines, basic menu offerings, and general park knowledge. Bussers (Tipped) play a part in making sure guests' dining experience is both exceptional and one of a kind. The position is also responsible for the delivery of food and beverage in a full service restaurant while providing positive guest relations, anticipating and filling guest needs to provide guest satisfaction.
Requirements
- Must be eighteen years of age to serve alcoholic beverages.
- Must successfully complete Alcohol Awareness Program.
Nice To Haves
- High school degree or GED preferred.
- Customer service/guest relations experience preferred.
- Previous experience in a food and beverage environment helpful.
- Related work experience preferred.
Responsibilities
- Welcomes and greets guests, accommodates guests with special needs, quotes wait times, maintains an efficient wait list, directs guests to appropriate waiting areas and takes reservations.
- Escorts guests to table, reviews menu specials and provide guests with menus.
- Answers questions about the specific food operation & possesses full knowledge of food and beverage products served.
- Coordinates the orderly movement of people by monitoring table turns, walking the dining room, managing seating plans and understanding service capacities.
- Assist bussers in cleaning and resetting tables.
- Keeps venue clean and free of litter at all times.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- Cleans and sanitizes tables, chairs, counters and fixtures in the dining area.
- Maintains a clean and enjoyable environment for our guests by sweeping and/or mopping floors, cleaning and emptying garbage receptacles, condiment stands and making sure that dirty trays are being returned to the dish room.
- Stocks and replenishes condiment stands with all the necessary supplies.
- Assists guests with their requests/needs including high chairs, booster seats, etc.
- Ensures plates are properly garnish and meet food quality standards before delivering items and serving to guests.
- Must have full knowledge of table numbers, seating positions, menu items, ingredients and must be able to describe items to guests.
- Maintains guest satisfaction, responds to guest requests and communicate needs to appropriate team member.
- Adheres to opening and closing duties.
- Engages and interacts with guests and employees in a positive outgoing manner.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
