Food & Beverage Coordinator

Marriott Vacations Worldwide

2d•Onsite

About The Position

This role is responsible for coordinating food and beverage services, ensuring adherence to company policies and procedures, and maintaining a professional and welcoming environment for guests. The coordinator will handle guest relations, communications, and various administrative and physical tasks to support the food and beverage operations.

Requirements

Uniform, nametag, and personal appearance are clean, hygienic, and professional.
Company tools, equipment, machines, or other assets are protected.
Guest service needs are addressed in a professional, positive, and timely manner.
Guests are thanked with genuine appreciation and provided a fond farewell.
Every guest is welcomed and acknowledged with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Guest service needs are anticipated, including asking questions to better understand their needs and acting on guest preferences.
Guest questions, concerns, and requests are listened to and responded to positively using brand or property specific processes to resolve issues, delight, and build trust.
Other employees are assisted to ensure proper coverage and prompt guest service.
Clear, appropriate, and professional language is used when speaking to guests and co-workers.
Written documents (e.g., daily logs, business letters, memoranda, reports) are prepared and reviewed, including proofreading and editing for accuracy and completeness.
Telephones are answered using appropriate etiquette (e.g., within 3 rings, with a smile, using caller's name, transferring calls, requesting permission before placing on hold, taking and relaying messages, allowing caller to end call).
Information is effectively exchanged with other employees through talking and listening.
Work topics, activities, or problems are discussed with coworkers, supervisors, or managers discreetly and quietly.
All coworkers are supported and treated with dignity and respect.
Sensitive issues with employees and/or guests are handled with tact, respect, diplomacy, and confidentiality.
Work-related information is entered and located using computers and/or point of sale systems.
Information or documents are transmitted using a computer.
Information is entered and retrieved from computer databases and software to update records, files, and reservations.
Letters, memos, and other documents are prepared using e-mail, word processing, spreadsheet, database, or presentation software.
Information or documents are transmitted using mail or a fax machine.
Standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals are operated.
Work-related accidents or other injuries are reported immediately upon occurrence to manager/supervisor.
Uniform and personal appearance are clean and professional.
Confidentiality of proprietary information is maintained.
Company assets are protected.
Guests are welcomed and acknowledged according to company standards.
Guests' service needs are anticipated and addressed.
Clear and professional language is used in communications.
Written documents are prepared and reviewed accurately.
Telephones are answered using appropriate etiquette.
Positive working relationships with others are developed and maintained.
Team goals are supported.
Concerns of others are listened to and responded to appropriately.
Quality assurance expectations and standards are complied with.
Accidents, injuries, and unsafe work conditions are reported to manager.
Safety training and certifications are completed.
Extended periods or entire work shifts are spent standing, sitting, or walking.
Objects weighing less than or equal to 10 pounds are moved, lifted, carried, pushed, pulled, and placed without assistance.
Other reasonable job duties as requested by Supervisors, Policies and Procedures are performed.
Confidentiality of proprietary materials and information is maintained.
Privacy and security of guests and coworkers are protected.
Company and department policies and procedures are followed.
Company tools, equipment, machines, or other assets are protected in accordance with company policies and procedures.

Responsibilities

Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipating and addressing guests’ service needs.
Communicate with others using clear and professional language, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of others.
Comply with quality assurance expectations and standards.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Stand, sit, or walk for extended periods or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors, Policies and Procedures.
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Speak to guests and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Enter and locate work-related information using computers and/or point of sale systems.
Transmit information or documents using a computer.
Enter and retrieve information contained in computer databases and software to update records, files, reservations.
Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Transmit information or documents using mail, or fax machine.
Operate standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.