Food & Beverage Banquet Captain

Tournament Players Club•Memphis, TN

2d•Onsite

About The Position

TPC Southwind is seeking a Food & Beverage Banquet Captain to join their team. This role ensures that all guests receive immediate attention and their food and beverage requests are promptly and courteously served. The captain is also responsible for training and monitoring staff in service techniques and operational procedures. The position is a team lead role and requires shifts as necessary based on business levels.

Requirements

Thorough knowledge of food and beverage service operational procedures as would normally be acquired through a high school diploma or equivalent education
Thorough knowledge of general business administration practices, sanitation procedures and state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through at least one year of similar experience in progressively responsible positions

Responsibilities

Conduct daily pre-shift meetings prior to each event and relay information pertinent to the day’s/meal period activities
Assist in the training, and proficiency of employees in the banquet department
Ensure the cleanliness and proper set up of all banquet and meeting rooms and check maintenance of all equipment in these areas
Ensure quantity levels of food and beverage products and maintain quality standards in production, service facilities, and to member/guest satisfaction
Participate in the continuous cleaning and upkeep of all food and beverage areas
Ensure that the service staff provides immediate and proper attention to the member/guest
Resolve any member/guest complaints immediately and professionally
Ensure that work stations are properly refilled at the beginning and end of every shift
Circulate in the dining room periodically and direct the service personnel to serve newly seated member/guest
Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
Ensure that all food and beverages are served according to specifications as prescribed by banquet contract
Assume responsibility as the supervisor on the floor during all banquet functions, ensuring food and service standards are maintained
Prepare and serve wine according to the specifications prescribed by standard operating procedures
Use the proper garnishes, china, glassware and flatware for all food and beverage
Manage labor hours for banquet service staff; maintaining appropriate staffing levels based on customer volume.
Complete requisition forms for all supplies
Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment and point of sale system.
Ensure banquet service staff and other front of house staff are maintaining proper sanitation procedures and that these are procedures are consistent with local ordinances
Set-up and break-down banquet tables, chairs, display tables and care, theme decorations, and other equipment to accommodate the operations as required by the Reservation Book, Banquet Event Order, and/or special event plan or diagram
Ensure audiovisual and any other special presentation material/equipment is set up and operating prior to the event
Close and secure entire club at designated times using standard closing procedures
Ensure compliance of operating guidelines as it relates to R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and Regulations relating to the Alcohol, Cigarette and Tobacco Division
Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. and assist in the implementation of the PGA TOUR Golf Course Properties, Inc. mandatory standards of operations as they relate to the Food and Beverage operations
Ensure that the Director of Food and Beverage/ Banquet Service Manager or Captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served
Special projects or other duties as assigned