Food & Beverage Associate II

Crafty•Chicago, IL

11h•Hybrid

About The Position

The Food & Beverage Associate II, known internally as "The Independent Contributor," is a versatile role within Crafty's in-office Concierge pantry program. This position is designed for individuals who thrive in independent work environments and find satisfaction in maintaining organized and elevated spaces. The Associate II is expected to be ready for immediate deployment to various client sites, navigating new environments and executing task lists without prior walkthroughs. This role typically involves training across 15+ locations, being on call for coverage needs, and independently traveling to assigned locations daily. Additionally, the role includes "Day-of Leadership" responsibilities, such as oversight of implementation, quality control checks, and providing peer support when assigned.

Requirements

Client Obsessed: Deep commitment to understanding and exceeding client needs and preferences, showing eagerness and patience in all client interactions.
Effective Communicator: Exceptional communication skills across interpersonal, verbal, and written formats.
Operationally Sound: Ensuring operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
Reliable: Demonstrates accountability, punctuality, and consistency in fulfilling commitments.
Resilient: Highly adaptable, able to transfer skills to new client locations quickly without prior briefing. Comfortable traveling independently between multiple client sites daily and confident in unfamiliar spaces.
Physical ability to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds.
Collaborative: Ability to work effectively with others towards shared goals, providing and receiving constructive input. Team-oriented approach emphasizing teamwork, supportive behavior, constructive conflict resolution, and commitment to shared success.
Autonomy: Operates with a high degree of self-direction, comfortable receiving general direction and determining the best path forward independently. Proactively identifies gaps and takes ownership of elevating space quality.
Attention to Detail: Meticulously oversees merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence.

Nice To Haves

Peer coach: Mastered operational best practices and equipment SOPs to train peers.
Trained in executing quality control checks and providing constructive, actionable feedback.

Responsibilities

Merchandising: Owning clients' office kitchens & pantries and organized storage rooms, performing expiration checks and product rotations.
Customer Service: Engaging with clients and Crafty team members onsite to deliver high-quality service, with manager support.
Maintenance + Inventory: Performing routine maintenance on machines (e.g., coffee & kegerators), conducting quality control checks, and completing task lists including inventory and budget management.
Communication: Communicating and escalating location needs or safety concerns to the manager, and accurately completing pre/post route paperwork.