Food & Beverage Assistant Manager - Floor Service

Hollywood Casino at Toledo • Toledo, OH

71d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Assists in establishing product menu and records product inventories. Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service. Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift. Assists with providing support for special events when necessary on designated shift. Assists in monitoring inventory of all beverage product. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists Manager with administrative duties, as needed. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A.) in related field; two years Beverage or equivalent experience, or equivalent combination of education and experience.
• Prior gaming experience preferred.
• Minimum of two years supervisory experience required.
• Excellent verbal and written communication skills.
• Proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Nice To Haves

• Prior gaming experience

Responsibilities

• Supervising staff and the overall daily management of a designated shift.
• Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
• Assisting in establishing product menu and recording product inventories.
• Assisting in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.
• Communicating with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assisting with providing support for special events when necessary on designated shift.
• Assisting in monitoring inventory of all beverage product.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting Manager with administrative duties, as needed.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
• Providing recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Managing work procedures and expediting workflow.
• Providing recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree