Food & Beverage Administrative Supervisor

SouthallFranklin, TN
Onsite

About The Position

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Food & Beverage Administrative Supervisor serves as the administrative backbone of the Food & Beverage division, providing operational, financial, and organizational support that enables the department to perform at the highest level. This role partners closely with the Food & Beverage leadership team to ensure administrative excellence, financial accuracy, labor accountability, and operational consistency across all dining venues. In a luxury resort environment striving for Michelin-level culinary excellence and Forbes Five-Star service standards, this position plays a critical role in maintaining the systems, documentation, reporting, and processes that allow leaders and service teams to focus on delivering exceptional guest experiences.

Requirements

  • 2–4 years of hospitality, administrative, finance, or operations experience; luxury hospitality experience preferred
  • Strong proficiency in Microsoft Office, especially Excel
  • Experience with payroll, scheduling, purchasing, and hospitality management systems preferred
  • Exceptional organizational, communication, and analytical skills with a high degree of confidentiality
  • Passion for hospitality, continuous improvement, and luxury service excellence
  • High school diploma or equivalent required
  • Must pass a background check
  • Valid driver’s license

Nice To Haves

  • post-secondary education or certifications in Recreation, Hospitality, or Outdoor Leadership preferred

Responsibilities

  • Audit employee timecards and prepare and ensure accurate weekly payroll
  • Process purchase orders
  • Maintain departmental expense tracking and ensure accurate financial documentation
  • Support scheduling, labor reporting, and productivity analysis
  • Prepare sales mix reports and operational dashboards
  • Analyze guest satisfaction scorecards and identify trends
  • Coordinate menu edits, formatting, and printing
  • Maintain training manuals and departmental documentation
  • Create and update Standard Operating Procedures (SOPs) that reinforce luxury service standards and operational consistency
  • Coordinate recruiting activities, interview scheduling, onboarding administration
  • Provide administrative support for departmental training initiatives and special projects

Benefits

  • Competitive compensation package
  • Medical, dental, vision, short and long-term disability, company-provided life insurance
  • Generous paid time off accruals
  • 9 paid holidays annually
  • Weekly pay
  • 401k and company match
  • Education reimbursement
  • Best-in-class Employee Assistance Program
  • Free weekly outdoor activities and wellness classes
  • 30% internal discounts
  • Fresh and free daily meal
  • Bountiful internal growth opportunities
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