Food and Nutrition IMC II

Bladen County•Elizabethtown, NC

6d•Onsite

About The Position

To perform paraprofessional work involving determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter assistance. This position can be considered for an Income Maintenance Caseworker I with a salary range of $34,047.00 - $37,108.50. The role involves specialized case management services, interpreting and ensuring compliance with policies, procedures, laws, and regulations. It also includes responding to client inquiries, interviewing applicants to determine eligibility based on employment and income, verifying information, and processing referrals and applications. Additionally, the position screens clients for various issues, provides referrals, completes child support investigations, evaluates Medicaid eligibility, and maintains accurate client records. The role also involves developing responsibility plans, monitoring client compliance, evaluating hardship exemptions, and preparing reports. Clerical duties such as answering phones, greeting visitors, and operating office equipment are also part of the responsibilities. The position requires interaction with various individuals and groups, attendance at meetings and training, and potential involvement in special projects like securing food resources or training food stamp recipients. Case management duties of co-workers may be performed as needed, along with other related duties.

Requirements

Associate’s Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and one years’ experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.
Valid North Carolina Driver’s License

Nice To Haves

Thorough knowledge in the methods, policies and procedures of the Department and County pertaining to specific duties of the IM Caseworker II.
Thorough knowledge interviewing skills and ability to maintain positive rapport with clients.
Knowledge of the processes involved in determining client eligibility for government social services.
Knowledge of administrative, bookkeeping, organizational, customer service and clerical activities.
Knowledge of modern office practices and equipment.
Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics.
Knowledge of all applicable local, state and federal laws and regulations.
Skilled in applying responsible attention to detail as necessary in preparing records and reports.
Ability to comprehend, interpret and apply regulations, procedures and related information.
Ability to maintain accurate, up-to-date and confidential client records.
Ability to offer training, instruction, leadership and advice to co-workers regarding departmental policies, methods and regulations.
Ability to read and interpret various materials pertaining to the responsibilities of the job.
Ability to use computers for data and word processing and records management.
Ability to type accurately at a rate sufficient for the successful performance of assigned duties.
Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
Ability to read, and verify for completeness, financial / insurance records and various other documents pertaining to the responsibilities of the job.
Ability to use independent judgment in performing routine and non-routine tasks.
Ability to plan, organize and prioritize daily assignments and work activities.
Ability to offer assistance to fellow employees as necessary.
Ability to learn and utilize new skills and information to improve job performance and efficiency.
Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public.
Ability to work under stressful conditions as required.
Ability to react calmly and quickly in emergency situations.

Responsibilities

Performs specialized case management services in support of Department of Social Services operations.
Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs.
Assists in providing policy training for department staff as necessary.
Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.
Schedules appointments with, interviews and determines the eligibility of program applicants based on employment / income information obtained as it applies to government program policies and requirements.
Verifies information received through various sources.
Determines and verifies Medicaid eligibility.
Processes referrals, applications, changes and reviews in a timely manner.
Assists outside agencies with client eligibility determination as requested.
Screens clients for substance abuse, emotional health issues, family and domestic violence; provides information and appropriate referrals to clients for various health and social services.
Completes front-end investigations of child support cases.
Completes necessary legal documents.
Researches prior court orders, payments made and absent parent information.
Determines level of child support cooperation.
Calculates past paid public assistance.
Evaluates individuals no longer receiving Work-First in all Medicaid programs.
Refers individuals to adult Medicaid programs and completes necessary paperwork.
Maintains accurate and complete client / program records.
Enters and verifies data entries for accuracy and completeness.
Develops mutual responsibility agreement plans for clients.
Monitors client compliance, including school attendance and completion of assigned hours of work and activities.
Evaluates client requests for hardship exemptions and extensions.
Sets hearing dates and documents hearing results.
Completes case as determined by hearing officer.
Gathers information for and prepares a variety of records and reports required by the County and/or other agencies.
Answers the telephone; provides information and assistance to callers and/or routes calls to appropriate personnel; takes messages as necessary.
Greets and assists office visitors.
Performs a variety of other clerical duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, etc.
Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.
Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public.
Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.
May assist with special projects or programs as assigned, which may include but is not limited to securing food resources for families in need, training food stamp recipients in using electronic cards, delivering commodities to various County sites, staffing emergency shelters, etc.
Performs case management duties of co-workers as needed.
Performs related duties as required.