Food and Beverage - 1st and 2nd shift - Full time and Part time

Cleveland Clinic•Akron, OH

7d•Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families. When we do everything in service of our patients and caregivers, no detail gets ignored, and Akron General understands that part of staying well is keeping up with nutritional needs. Akron General’s Dietary team offers a variety of roles that will allow you to leave a positive impression on patients and their families everyday. These roles include Food Service Aides, Nutrition Assistants and Porters. We will hire our dietary personnel into one of the following job titles based on educational background, interest and experience: Food Service Aide, Nutrition Assistant, Porter – Trayline/Cold Prep, Porter – Retail. A caregiver in this position works 1st or 2nd shift. Both full-time and part-time roles are available.

Requirements

Ability to measure/weigh, add/subtract and multiply/divide during food preparation
Ability to read, write and follow written and verbal directions
High School Diploma or GED
Ability to understand dietary terms and information
Proficiency in the use of basic computer software applications
Three months of experience in the same type of work
Understanding of orders/invoices
Knowledge of mathematics to ensure extensions of invoices and supply levels are correct
Aptitude and ability for food service and sanitation work
Willingness to perform repetitious tasks on a continuous basis
Ability to tolerate hands and arms frequently immersed in water and dishwashing compounds

Nice To Haves

Experience in food service or the ability to perform food service general duties
Six months of dietary experience
High School Diploma/GED

Responsibilities

Accurately dish up, portion out, assemble, weigh, measure and serve food items according to the production sheet, menu, setup diagrams or other communications.
Prepare quality food items in accordance with production sheets, recipes and menus.
Operate kitchen equipment necessary to perform tasks, such as food processing and preparation equipment.
Prepare food on the grill, in ovens or using induction stoves.
Prepare cold food items and prepare vegetables.
Assist the cook.
Assemble, transport, pick up and disassemble patient trays.
Assist in preparing, serving, setting up and cleaning up special dinners and luncheons for meetings.
Follow proper sanitation procedures and maintain and leave a clean, sanitized and organized work area.
Practice proper food handling techniques and the “clean as you go” policy.
Disassemble patient trays according to dish room and infection control procedures.
Load and unload the dish machine.
Report any failures or malfunctioning equipment or utilities to a supervisor immediately.
Deliver and pick up menus from patients and patient care units.
Explain the meal selection process to new patients and assist with menu selections.
Obtain patient preferences, dislikes and other information to ensure quality food delivery to patients.
Assist patients with menu selection either over the phone or in person to verify meal selections based on established schedule or as required.
Offer various food options based on patients' diet orders and availability from the kitchen.
Enter the appropriate information into a hand-held system or computer.
Review entries for proper adherence to dietary orders.
Follow up with patients if menu selections appear incomplete or insufficient.
Handle a large volume of inbound patient calls in a timely manner.
Collect and process patient meal selections efficiently using the CBORD system.
Ensure patient safety and accuracy by utilizing two patient identifiers during all communications.
Escalate critical issues to management promptly to ensure resolution and maintain efficiency.
Ensure prompt response to requests for service and follow up if delays or product availability problems are identified.
Update patient lists to verify meal selections or diet order changes.
Check trays for accuracy prior to meals being delivered to patients.
Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes and verify with a Registered Dietitian if necessary.
Provide excellent service to others by monitoring computer messages, following through on all requests, notifying the appropriate caregivers, answering the phone, following up on messages and acting to remedy complaints.
Perform various clerical duties, run lists and worksheets and distribute to staff and assist with inventory and storage of menus and other items.
Prepare items for unit orders, stock supplies, fill orders from inventory with proper documentation for charging and adhere to order amounts and standard stock levels.
Keep the work area neat, clean and organized by completing work assignments, utilizing proper sanitation procedures, cleaning equipment (refrigeration, hoods, ovens, fryer, ranges, etc.), practicing the “clean-as-you-do" policy, sweeping and mopping floors, removing trash and washing pots and pans.
Operate, assemble, disassemble and clean the dish machine while ensuring proper temperature, chemical supplies and clean water levels are maintained.
Transport clean and dried wares, supplies, food/beverage items, prepared meals, and patient food carts.
Filter and transport used hot grease to holding barrels.
Report any equipment, personnel, safety, order, supply, assignment, recipe or quantity/quality discrepancy to immediate supervisor.
Operate the garbage disposal, cart elevator (when necessary), trash compactor, grease filter machine, Wet Vac (with Ground Fault Indicator) and dish machine.
Prepare items for unit orders, stock supplies for units/offices, fill orders from inventory with proper documentation, adhere to order amounts and standard stock levels and monitor and return outdated products.
Load trays into patient carts, maintain ice in Cafeteria ice dispensers, fill chemical dispensers throughout department.
Keep floors dry and free of litter or debris.
Follow safety rules, regulations, procedures, utilize provided safety equipment, follow directions/procedures on use of chemicals, and report any accident immediately to the supervisor.