Food and Beverage Supervisor

North Beach Village Resort•Fort Lauderdale, FL

7d•Onsite

About The Position

Responsible for positive Guest interactions while assisting other team members through the daily routine. Interacts with the Guests to ensure a great experience. Acting as quality control, ensuring Guest satisfaction by working with all other positions to facilitate a smooth and positive experience. Expectations of this position: Support all functions of restaurant in order to guarantee an exceptional guest experience. Handle the table bookings. Direct guests to their tables, in absence of Host/Hostess. Informs guests of food preparation, details, and ensures any guest allergies. In times of need, communicates specific guest needs through POS system. Has complete knowledge of restaurant, menu, specials, menu deviations, outlets and services ensuring knowledge of unavailable menu items. Ensuring all functions are maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Ensure station and table set-ups are complete and perform various side duties. Assist in clearing tables and return all equipment to their respective areas including rolled silverware and making sure all the condiments are refilled. Maintain proper condition and cleanliness of restaurant through disposing of all waste, clearing and cleaning all glassware, and wiping down table top areas. Ensure that all spills and breakage are attended to immediately. Assisting with special events as needed, which may include different serving methods. Understands and can communicate products and services available at our resorts. Actively ask for feedback from guests. Encourage guest feedback on social media. Facilitate conversations with guests to ensure satisfaction. Acting on any complaints in order to better the guest experience. Actively communicate with entire team to ensure everyone has what they need in order to provide the best possible guest experience. Handling social media content to promote restaurant and bookings. Handle special requests properly; anticipate guests needs. Promptly respond and resolve guest complaints. Answer telephone promptly and properly being polite, courteous and friendly. Use guests names. Properly document all transactions. Handle and account for all cash, checks, and credit cards. Close out all servers and bartenders to ensure he/she balances and closes shift properly. Properly handle and account for keys. Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns. Adhere to all state and federal requirements regarding to the sale of alcohol. Adhere to all Health Department requirements. Expectations of every Villager: Be an enthusiastic, helpful and positive member of the team. Be professional, responsible and mature in conduct and behavior. Be understanding of, encouraging to and friendly with all co-workers. Be self motivated and use time wisely. Maintain open line of communications with each department. Utilize provided communication methods to the fullest extent. Communicate pertinent information to the appropriate people. Respond positively to new ideas. Remain flexible in a constantly changing environment. Openly accept critical/developmental feedback. Report to work on time. Give adequate notice if going to miss work. Be available to work a flexible schedule to include weekends and holidays. Maintain effective communication through the use of meetings, log books and bulletins. Be available to help other departments in emergency situations. Perform other assignments as assigned or requested. Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Initiate suggestions on processes and duties on a regular basis to continue fostering active communication and participation. Take initiative to complete tasks over and above what is asked. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements

Ability to work in and outdoors. When indoors temperature is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or more.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
High school or equivalent education required.
One year of high volume food and beverage service required.
Ability to obtain and/or maintain SAfeServ and Responsible Vendor certification.
Must be minimum age to serve alcohol.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Responsible for positive Guest interactions while assisting other team members through the daily routine.
Interacts with the Guests to ensure a great experience.
Acting as quality control, ensuring Guest satisfaction by working with all other positions to facilitate a smooth and positive experience.
Support all functions of restaurant in order to guarantee an exceptional guest experience.
Handle the table bookings.
Direct guests to their tables, in absence of Host/Hostess.
Informs guests of food preparation, details, and ensures any guest allergies.
In times of need, communicates specific guest needs through POS system.
Has complete knowledge of restaurant, menu, specials, menu deviations, outlets and services ensuring knowledge of unavailable menu items.
Ensuring all functions are maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Ensure station and table set-ups are complete and perform various side duties.
Assist in clearing tables and return all equipment to their respective areas including rolled silverware and making sure all the condiments are refilled.
Maintain proper condition and cleanliness of restaurant through disposing of all waste, clearing and cleaning all glassware, and wiping down table top areas.
Ensure that all spills and breakage are attended to immediately.
Assisting with special events as needed, which may include different serving methods.
Understands and can communicate products and services available at our resorts.
Actively ask for feedback from guests.
Encourage guest feedback on social media.
Facilitate conversations with guests to ensure satisfaction.
Acting on any complaints in order to better the guest experience.
Actively communicate with entire team to ensure everyone has what they need in order to provide the best possible guest experience.
Handling social media content to promote restaurant and bookings.
Handle special requests properly; anticipate guests needs.
Promptly respond and resolve guest complaints.
Answer telephone promptly and properly being polite, courteous and friendly.
Use guests names.
Properly document all transactions.
Handle and account for all cash, checks, and credit cards.
Close out all servers and bartenders to ensure he/she balances and closes shift properly.
Properly handle and account for keys.
Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns.
Adhere to all state and federal requirements regarding to the sale of alcohol.
Adhere to all Health Department requirements.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co-workers.
Be self motivated and use time wisely.
Maintain open line of communications with each department.
Utilize provided communication methods to the fullest extent.
Communicate pertinent information to the appropriate people.
Respond positively to new ideas.
Remain flexible in a constantly changing environment.
Openly accept critical/developmental feedback.
Report to work on time.
Give adequate notice if going to miss work.
Be available to work a flexible schedule to include weekends and holidays.
Maintain effective communication through the use of meetings, log books and bulletins.
Be available to help other departments in emergency situations.
Perform other assignments as assigned or requested.
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Initiate suggestions on processes and duties on a regular basis to continue fostering active communication and participation.
Take initiative to complete tasks over and above what is asked.