Food and Beverage Supervisor

Lodging Dynamics • Seattle, WA

6d • $28 - $30

About The Position

The Food & Beverage Supervisor at the Charter Hotel is responsible for assisting in ensuring the smooth operation of the food and beverage outlets by directing the activity of staff, facilitate the prompt and accurate seating and service of all guests, accept payment for food and beverage, and make proper change to help servers in assuring quality customer service. What you will be doing: Approach all encounters with guests and employees in a friendly, service-oriented manner. Greet and seat guests at appropriate tables in a timely manner Be aware of guests needs; assist in providing a pleasant dining experience Collect money or credit cards from guests and servers Direct activity of staff, supervise, and evaluate the performance of restaurant associates. Assist in the training and development of associates. Assist associates in the performance of their duties. Provide information to the Food & Beverage Director or Restaurant Manager concerning outlet needs. Complete end of shift paperwork. Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required. Schedule staff accordingly to accommodate business demand. Meet and speak to guests concerning special needs or complaints. Open and close shift in accordance with manager's checklist. Maintain a safe and sanitary work environment for all associates and guests. Monitor hours and staffing overtime on a daily basis for restaurant, as it relates to sales and profits. Attend restaurant associate meetings. Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.). Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests. Ensure all side work is done on a daily basis. Handle guest service issues or complaints Pay out servers and service attendants tips, if appropriate Take reservations for outlets Ensure quality control of menu items, and cleanliness and appearance of restaurant and staff. Monitor bartenders for proper alcohol service/guest intoxication levels etc. while adhering to local liquor laws.

Requirements

• High School Degree or equivalent.
• Minimum of 1-2 years experience in a supervisory food and beverage role.
• Must have a positive attitude at all times.
• Knowledge of proper cleaning techniques, requirements, and use of equipment in the Restaurant.
• Ability to train staff on customer service, and systems.
• Ability to communicate satisfactorily with guests, management, and co-workers.
• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
• Ability to supervise situations and accomplish goals on a timely basis.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Greet and seat guests at appropriate tables in a timely manner
• Be aware of guests needs; assist in providing a pleasant dining experience
• Collect money or credit cards from guests and servers
• Direct activity of staff, supervise, and evaluate the performance of restaurant associates.
• Assist in the training and development of associates.
• Assist associates in the performance of their duties.
• Provide information to the Food & Beverage Director or Restaurant Manager concerning outlet needs.
• Complete end of shift paperwork.
• Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required.
• Schedule staff accordingly to accommodate business demand.
• Meet and speak to guests concerning special needs or complaints.
• Open and close shift in accordance with manager's checklist.
• Maintain a safe and sanitary work environment for all associates and guests.
• Monitor hours and staffing overtime on a daily basis for restaurant, as it relates to sales and profits.
• Attend restaurant associate meetings.
• Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.).
• Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests.
• Ensure all side work is done on a daily basis.
• Handle guest service issues or complaints
• Pay out servers and service attendants tips, if appropriate
• Take reservations for outlets
• Ensure quality control of menu items, and cleanliness and appearance of restaurant and staff.
• Monitor bartenders for proper alcohol service/guest intoxication levels etc. while adhering to local liquor laws.

Benefits

• People-first culture
• Travel discounts at hotel partners and franchises
• Medical, Vision, Dental Benefits for Full Time Employees
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Participation in our Wellness program

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees