Food and Beverage Supervisor

Midtown Athletic Clubs•Rochester, NY

2d•$22 - $24

About The Position

Midtown Athletic Club is looking for a Food and Beverage Supervisor to help operate our restaurant and cafe counter service. Our ideal candidate has a positive attitude and is knowledgeable, hard-working, dedicated, personable & team oriented. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer.

Requirements

Must have availability to work a flexible schedule (including evenings & weekends)
2+ years of experience in a managerial role
Passion for service, quality, and training
Guest oriented and service minded
Experience in using MS Office (Word, Excel and PowerPoint)
Mastery in delegating multiple tasks
Food & beverage experience
Experience in ordering & inventory management
Team building skills
Availability to work a flexible schedule including evenings & weekends
Ability to fill in as line cook required
A passion for food and restaurant operations and a desire to make an impact on bettering people's lives
Guest oriented and service minded
A "win together" work ethic and the ability to lead by example
Ability to adapt and succeed in a fast-paced environment
Excellent communication and organizational skills
Exceptional interpersonal and problem-solving abilities
Highly responsible & reliable
Able to stand for a 8–10-hour shift
Moderate computer skills (email, word-processing, spreadsheets, etc.)
Experience in using MS Office (Word Excel & PowerPoint)
Serv Safe level 1 manager certification required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and recipes.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or fellow employees.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl, talk, and hear.
The employee frequently is required to sit, reach with hands and arms.
The employee is occasionally required to climb or balance

Nice To Haves

Bachelor of Science degree in Hotel/Restaurant Management is desirable but not required
1-2 years managing a coffee/smoothie program preferred

Responsibilities

Employee Relations: Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
Maintain superior service levels and helps facilitate ongoing education of all employees
Assist with creating and implementing a weekly schedule to best suit employees strengths and weaknesses
Delegating tasks to employees
Supervise staff for safety and cleanliness according to Health Department regulations
Accommodate staff and guest requests and preferences whenever possible
Train employees on proper actions and attitude in the Front of House and take preventative corrective action to address issues that may arise
Assist with employee evaluations following guidelines and procedures set forth by Midtown
Establish and maintain open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensure employee meetings are consistently taking place
Operations : Manage and oversee the maintenance and upkeep of the dining areas, kitchen (front and back of house), smoothie counter, pool, snack shop, etc.
Monitor, evaluate, and audit the food and beverage offerings, initiating improvements
Financials : Assist in the management of budgeting, inventory, accounting, payroll, and other financial matter
Membership Service & Interaction: Create and execute member food and beverage events
Supervise our dining room and coon space to ensure quality of service, food, and beverage
Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall member satisfaction, increase return visits and reduce guest complaints.
Always represent the highest of Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner