Food and Beverage Supervisor

Mainsail Lodging & Development•Macon, GA

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Oversees daily food and beverage operations in a hotel setting, ensuring exceptional guest experiences through personalized service and attention to detail. Supports staff training, maintains quality and presentation standards, coordinates with culinary and front‑of‑house teams, and helps manage inventory, scheduling, and service flow. Plays a key role in creating a warm, memorable atmosphere that reflects the hotel’s unique character. Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Requirements

High school diploma or equivalent.
2 years of supervisory experience
One year food service experience in a full-service restaurant or similar setting.
This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the outlet. Handling food objects and products
Communication skills are utilized a significant amount of time when interacting with customers and employees
Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
Mathematical skills, including basic math, cash handling, are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Other necessary duties as reasonably assigned
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Some college or supervisory experience preferred.

Responsibilities

Train and schedule employees to ensure proper coverage.
Monitor performance and recommend corrective action.
Alert management of potentially serious issues.
Respond in a prompt and professional manner to guest requests and complaints.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Oversee check/credit policies and procedures.
Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
Conduct pre-shift meetings to inform staff of daily events.
Review daily specials.
Ensure side work duties are complete and tables are set before, during and after operating hours.
Promote teamwork and quality service through daily communication and coordination with other departments.
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
Perform other duties as assigned by management.