Food and Beverage Server

Prime Goup • Miami, FL

12h • Onsite

About The Position

The Server is responsible for providing exceptional customer service by taking orders, delivering food and beverages, and ensuring guests have a pleasant dining experience. This role involves a thorough knowledge of the menu, the ability to handle multiple tasks efficiently, and a friendly and professional demeanor.

Requirements

• High school diploma or equivalent preferred.
• Previous experience as a server or in a customer service role is preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Good math skills for handling transactions and making change.
• Knowledge of food and beverage service, including wine and cocktail basics, is an advantage.
• Ability to stand, walk, and carry trays for extended periods.
• Must be able to lift and carry up to 25 pounds.

Responsibilities

• Greet guests warmly upon arrival, escort them to their table, and present menus.
• Establish a rapport with guests by making menu recommendations and answering any questions about ingredients, dietary restrictions, or specials.
• Accurately take food and beverage orders from guests, ensuring all preferences and special requests are clearly communicated to the kitchen and bar staff.
• Deliver food and drinks to the table in a timely manner, ensuring that all items are served as ordered and presented attractively.
• Check back with guests to ensure satisfaction and promptly address any issues or additional requests.
• Monitor tables for cleanliness and service needs, clearing used dishes, glasses, and cutlery between courses.
• Refill drinks and other items as necessary.
• Present the check to guests, process payments accurately, and return change or receipts.
• Handle cash, credit card transactions, and tips in compliance with the restaurant’s procedures.
• Maintain a thorough understanding of the menu, including daily specials and beverage options.
• Be prepared to explain and recommend dishes.
• Adhere to all food safety and sanitation regulations, including proper handling of food and beverages.
• Ensure compliance with local laws regarding alcohol service, including checking IDs and refusing service to intoxicated guests.
• Address any guest complaints or concerns with professionalism and empathy, striving to resolve issues promptly.
• Escalate unresolved issues to management when necessary.
• Work closely with kitchen staff, bartenders, bussers, and other servers to ensure efficient service and a smooth operation.
• Assist in preparing tables for large parties and special events.
• Suggest additional items such as appetizers, desserts, or specialty drinks to enhance the guest experience and increase sales.
• Assist in cleaning and resetting the dining area at the end of shifts, ensuring that the restaurant is ready for the next service period.
• This may include polishing silverware, folding napkins, and restocking supplies.

Benefits

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits package, including health insurance, pension and group wide food & beverage discounts.
• A supportive and dynamic work environment.
• The chance to be part of a prestigious restaurant group dedicated to growth and culinary excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED