Food and Beverage Outlet Manager - Sports Bar

Hollywood Casino Aurora•Aurora, IL

7h•Onsite

About The Position

The food and beverage outlet manager is responsible for supervising and managing staff in the F&B FOH department. They develop, implement, and manage operational goals and monitor the achievement of performance and profit objectives.

Requirements

Must be 21 years of age
Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience
Minimum two years previous supervisory experience required
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports and business correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Responsibilities

Creates effective and efficient schedules
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for the overall achievement of department customer service goals
Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Maintain cost control methods and procedures by monitoring consistent pars and inventory
Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible
Administers the overall activities of the front of house restaurant operations and beverage operations
Establishes and administers training programs within the assigned restaurant and lounge
Ensures that available facilities are adequate for performance of duties by assigned personnel
Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
Monitors appearance of food served and communicates deviations from standard