Food and Beverage Manager
Augustine Gaming Management Corporation•Coachella, CA
•Onsite
About The Position
Responsible for the day-to-day operation of the front of house Food and Beverage Department, ensuring proper staffing levels within budgeted guidelines, cleanliness of the operation, and adherence to all State and Federal health codes. This role involves creating, implementing, and reiterating training and operational guidelines at all levels of the Department to enhance the guest experience while maintaining a positive work environment for staff members.
Requirements
- Excellent communication skills.
- Ability to read, write, and communicate verbally in the English language.
- Proficiency in basic computer knowledge, POS systems, and communication via E-mail.
- Ability to perform intermediate math.
- Present a pleasant, hospitable, upbeat, professional demeanor.
- Ensure proper service and atmosphere for the guests.
- Act as host in greeting and seating guests.
- Handle guest service recovery situations with professionalism and fairness.
- Administer disciplinary action.
- Supervise, motivate, train, evaluate, discipline, and give direction to all front of house personnel.
- Ensure compliance with all rules, regulations, policies, and procedures.
- Ensure proper documentation of all incidents in detail.
- Evaluate, train, restructure as needed, and assign duties as well as monitor attendance of all front of house personnel.
- Minimum of five (5) years in the hospitality industry, with an emphasis on food and beverage.
- Experienced in current Food and Beverage operational systems and software.
- Ability to obtain a valid gaming license is required.
- Must be 21 or over.
- Pass drug screening, and background (credit/criminal) check.
- Obtain valid Food Handlers and Responsible Beverage Server Certifications.
- Must be able and willing to obtain a ServSafe Manager Certification within 30 days of employment.
- Discerning attention to detail and dedication to brand presentation.
- Proficient with the use of technical items such as computers and/or tablets.
- Requires regular, predictable attendance.
Nice To Haves
- Proficiency utilizing Microsoft Office Suite.
Responsibilities
- Manage the daily operation of all Food & Beverage outlets.
- Monitor staff performance in all phases of service to ensure that service standards and operational protocols are in precise adherence.
- Conduct ongoing training with staff to facilitate perfection of craft and continuous growth.
- Evaluate and address guest comments and reviews regarding outlet experiences, analyze root cause and create resolution and mitigation strategies.
- Understand and comply with all company and departmental rules and regulations, policies, and procedures.
- Establish and maintain an effective working relationship with staff and customers.
- Maintain confidentiality of sensitive information.
- Develop, introduce, and maintain a “service culture”.
- Forecast food and beverage needs.
- Adhere to budgets and meet financial targets.
- Monitor all supplies and establish adequate par levels.
- Inspect all equipment and report on maintenance issues.
- Monitor the overall cleanliness of the facility.
- Ensure a safe work environment for the staff.
- Evaluate staff to ensure they are presentable with clean and pressed uniforms consistently.
- Other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
