2nd Shift- Food and Beverage Host-Cashier

Mohican Nation•Bowler, WI

7d•Onsite

About The Position

This position is responsible for providing excellent customer service in a food and beverage setting within a resort environment. The role involves managing guest interactions, processing transactions, and ensuring a positive dining experience. The position requires flexibility in scheduling, including nights, weekends, and holidays. Adherence to all resort, departmental, and regulatory policies, including a Drug and Alcohol-Free Workplace Policy, is mandatory. Indian preference is given in accordance with the Tribal Employment Preference Ordinance.

Requirements

Must pass a background check and do a drug screening.
Flexible availability to work all shifts, weekends, and holidays.
Positive attitude with commitment to teamwork.
Effective communication skills and ability to interact positively with customers and colleagues.
Cash handling experience required.
Basic math skills (addition, subtraction).
High School Diploma or GED is required if you are 19 years old and under.
Position is flex for minors aged 16-17, who have either received a high school diploma or are currently completing their high school education.
Ability to maintain composure in a fast-paced environment.
Mobility throughout the shift, including standing, walking, bending, and lifting up to 30 pounds.
Requires constant hand movements involving grasping, holding, and fine manipulation.
Tasks include using hands to handle objects, tools, or controls, and reaching with hands and arms.
Involves constant walking and standing, with potential for kneeling, crouching, and bending.
Occasionally requires pushing, pulling, lifting, and moving objects weighing up to thirty (30) pounds.
Job necessitates specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Previous customer service experience preferred.
High School Diploma or GED preferred.

Responsibilities

Maintain the highest standards of customer service as per resort policies.
Maintain excellent attendance and punctuality.
Adhere to uniform policies.
Provide prompt, efficient, and courteous service to guests.
Manage table assignments and communicate guest needs to servers.
Handle reservations and answer calls following procedures.
Process monetary transactions accurately and adhere to revenue handling policies.
Monitor and maintain cash drawer daily.
Stay updated on the menu, beverage selections, and prices.
Ensure awareness of all activities in assigned sections.
Monitor and report on server performance.
Maintain a safe, clean, and stocked work area.
Assist with table setting and clearing as needed.
Report guest concerns to supervisor promptly.
Provide accurate information about the facility and assist guests as needed.
Support organizational goals and demonstrate commitment to team success.
Collaborate with team members to ensure smooth operations.
Manage multiple tasks efficiently.
Adhere to all resort, departmental, and regulatory policies.
Comply with Drug and Alcohol-Free Workplace Policy.
Maintain compliance with all workplace policies, procedures, and regulations.