Food and Beverage Counter Server

Hornblower Group Inc.•Niagara Falls, ON

22h•Onsite

About The Position

The Food, Beverage & Retail Counter Server ensures that all guests of Niagara City Cruises are offered and receive prompt food, beverage and retail service on land. The Counter Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is done while maintaining a clean and appealing work environment. This position reports to the Food, Beverage & Retail Supervisors.

Requirements

O.S.S.D. or equivalent as recognized by the Ministry of Education
1-2 years of serving experience in food and beverage preferred or customer service experience preferably in a hospitality environment
Smart Serve Certification
Proficiency in POS cash register, cash handling
Excellent communication and interpersonal skills
Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
Familiar with Alcohol and Food regulations, laws and practices
A positive attitude and good work ethic
Must be able to work all shifts including days, weekends and holidays
Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 20 pounds (10 kilograms)
Walk, stand, sit and work in all types of weather conditions for extended periods
Continually and repeatedly perform functions indoors and outdoors
If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

Nice To Haves

Knowledge of another language in addition to English is preferred

Responsibilities

Greets guests in a polite and pleasant manner; answers questions regarding Niagara Falls and other local attractions
Takes and serves food and beverage orders in a timely manner in a fast-paced environment
Responsible for all sales transactions from selling food, beverage and retail items to cash reconciling in an accurate and timely fashion
Upselling
Expert knowledge of retail offerings, food and beverage menu items, and food ingredients
Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas
Rotates food and beverage products by practicing first in and first out procedures
Advises Supervisor when food, beverage and/or retail stock is in need of replenishing
Checks I.D. on any guests ordering alcohol who look under 30 years old
Works as a team under stressful conditions during high volume business levels
Complies with Health & Safety standards, company and departmental policies and procedures and legislative requirements
Attends training and departmental meetings as scheduled by management
Adheres to all health and safety regulations
Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
Ability to work various shifts, including days, evenings, weekends and holidays
Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
Reports to work on time and for all scheduled shifts
Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
Maintains any applicable licenses and certifications
Completes any other duties as assigned