Follow Up Specialist (Cox Fleet)

Cox • Cherryville, NC

6d • $15 - $23 • Hybrid

About The Position

Are you ready to do meaningful work while experiencing great pay and benefits? We’re looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You’ll play a crucial role in helping us provide best-in-class service to our customers. If you’re looking to make an impact and grow your career, we want to hear from you!

Requirements

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Benefits

• Flexible time-off policies
• Accommodating work schedules
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies
• Comprehensive fertility coverage
• Adoption assistance.
• Pet insurance
• Employee discounts
• Sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year.
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED