Follow Up Crisis Specialist EMPACT

La Frontera Center Inc.•Tempe, AZ

1d•Hybrid

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. EMPACT is proud to be part of a Premier Crisis system being modeled throughout the country. This is a great opportunity for a Mobile Crisis Specialist - Follow Up Team to join our dynamic department in Tempe, AZ. The Crisis Specialist will provide direct service crisis intervention, transportation services, behavior management and referral services to individuals and families in crisis situations. Specialists may work independently or as part of a two-person team. This position will require an individual with skills in working in a high-paced environment in a Crisis setting. Wage Differential available.

Requirements

Bachelor’s degree in Psychology, Counseling, Social Work, or related field preferred. Or, Associate degree and a minimum of two years full-time behavioral health work experience. Or, High School Diploma/GED with four years of full-time behavioral health work experience.
Experience collaborating with community resources.
Experience collaborating with internal and external customers.
Excellent oral and written communication skills
Detail Oriented and strong organization skills.
Able to be flexible with workload and availability,
Strong internal and external customer service skills.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
Strong computer skills including experience with Microsoft Office.
Must have active Fingerprint Clearance Card or be eligible to obtain one.
Valid Arizona Driver’s License, with no major infractions in the past three years is required.
Must be 21 years of age or older at time of employment.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.

Responsibilities

Provide direct in-home, in-office, in school and community-based crisis services. These services will include but not be limited to crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals.
Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures.
Provide face-to-face or phone follow up services to clients. Follow up services can include coordinating with health care providers and completing appropriate referrals.
Provide comprehensive services to clients and assist in coordinating communication with other departments of the agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
Comply with the agency's standard of care for service delivery. Assist with Quality Management and Utilization Review as needed.
Ability to perform job duties in a safe manner at all times. Provide support for team members and perform cooperatively and professionally as part of a cohesive team.
Will be required to oversee everyday functioning of department vehicles and to immediately report incidents involving damage or theft. May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.).
Assist in providing guidance to new staff or Interns for intervention, documentation, and process flow.
Will be required at times to work in potentially volatile situations and to react in a professional manner to crisis situations regardless of the nature of the environment or circumstances.
Required to be flexible in terms of shift location and to change location if requested at the beginning of the shift to better meet the needs of the department.
Will be required to work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. The Department Manager or Director of Programs must approve overtime associated with staying over shift.
Attend all required meetings and trainings, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. Receive supervision each month from a Master's level clinical coordinator. If department meetings or scheduled supervision is missed because of a crisis call, the specialist is required to reschedule the meeting to assure that all supervision requirements are met.
May be required to use own personal vehicle if agency van is out of service or is unavailable. However, will not be required to transport clients in own vehicle.