FOH Team Member

KITH•West Hollywood, CA

4d•Onsite

About The Position

The FOH Team Member will work in collaboration with the F&B Leadership Team and other team members to deliver exemplary service to all guests. This position displays warm hospitality while supporting the full scope of all stations and performs all FOH duties and responsibilities efficiently. The FOH Team Member is expected to be knowledgeable of all menu items, food safety procedures and POS duties to properly address any guest inquires.

Requirements

Valid Food Handler/ServSafe Certificate
1+ years in the Food & Beverage industry
1+ years in a high-volume customer facing role
1+ years processing cash and card transactions through a POS system
Multi-tasking while maintaining an upbeat and professional demeanor
Ability to lift and move 30lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
Strong written and verbal communicator
Team-Orientated
Professional
Guest/Customer focused
Organized
Outgoing and upbeat
Friendly
Continuously positive

Responsibilities

Welcomes all guests and informs them of any specials, new menu items, while answering any questions they may have.
Maintaining a clean, organized, and sterilized FOH countertop, display area, and outside dining area.
Remain educated on all food and beverage offerings on our menu, including individual ingredients, to ensure potential allergens are communicated with all guests.
Have a general understanding of Department of Health (DOH) food safety standards.
Immediately address any customer issues, questions, and overall comments.
Properly partner with the F&B Leadership Team to address any matters that they are unable to resolve on their own for the guest(s).
Continuously manage and maintain physical inventories of all FOH food products, paper good and take out supplies.
Effectively communicate any inventory needs, maintenance issues or overall concerns with the F&B Leadership Team
Assist the F&B Leadership Team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
Assist with the planning and execution of any on/off-site events, including but not limited to pop-up events, private guests’ events held outside of normal business hours.
Assist in maintaining a safe and organized café, by completing any standard cleaning procedures commonly associated with a food & beverage outpost.