FOH Supervisor - Big E's Sports Grill Downtown GR

Suburban Inns•Grand Rapids, MI

2d•Onsite

About The Position

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! As FOH Supervisor you would be responsible for assisting management with the overall Front of the House (FOH) in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Requirements

Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing skills. Good communication skills
A High School Diploma or equivalent related experience plus a one-year job-related experience
ServSafe, CPR, and TIPS Certification (may be completed upon hire)
Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Position may require travel to other Suburban Inns properties, client locations, or other locations.
Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip.
Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Meet labor goals as projected by management
Take reservations and check table reservation schedules
Conduct table touches to 100% of tables serviced
Carefully supervise FOH staff to help assure proper service
Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies
Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
Assist in service of guests as needed
Assure that the dining room areas are secure at the end of the business day
Attend scheduled staff meetings
Follow all Suburban Inns standards
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)