FOH Supervisor, South Edmonton Common

Cineplex•Edmonton, AB

1d•Onsite

About The Position

The Rec Room is a revolutionary new entertainment concept in Canada, featuring a wide range of entertainment options including simulation games, redemption gaming, luxury bowling, billiards, shuffleboard, ping pong, and an auditorium-style venue for live entertainment and movie screenings. It also offers an upscale casual dining environment with an open kitchen and a contemporary menu, as well as an "eatertainment-style" concept in the games area. A large center bar area with a stage and digital displays serves as a gathering spot. The Rec Room integrates a cutting-edge interactive technology platform to enhance the guest experience. Cineplex Entertainment is recruiting for the position of Restaurant/Amusement Service Supervisor at The Rec Room South Edmonton. This role is responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained, maximizing revenues and profits while delivering memorable service. The Service Supervisor will focus on resolving customer complaints and issues, and the professional development of the staff, fostering a culture of hospitality and positive morale.

Requirements

1-3 years of supervisory experience in the food service, retail and / or amusement industry.
Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
Ability to work under pressure while complying with all relevant legislation.
Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
Experience in all aspects of customer service and people management.
Demonstrated ability to lead and direct a team
Strong working knowledge of restaurant industry principles, methods, practices, and techniques
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.

Nice To Haves

Experience in training will be considered an asset.
Familiarity with point of sale systems will be considered an asset.

Responsibilities

Executing Groups & Events within venue, providing seamless guest service.
Understanding and effectively following all Rec Room values, policies and procedures.
Protecting and enhancing the Rec Room brand.
Practicing and role modeling Company culture.
Maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
Ensuring that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
Ensuring that all Front of House staff are dressed appropriately at all times.
Ensuring that all Front of House areas are clean and tidy at all times.
Ensuring that incoming and outgoing telephone calls are handled promptly and courteously.
Greeting and handling all guest interactions with a high level of professionalism and hospitality.
Being readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
Striving to achieve sales targets while adhering to an established budget during day-to-day operations.
Ensuring that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
Completing all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
Delegating tasks appropriately to team members.
Delivering employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
Conducting practical training of new employees, and providing coaching and feedback.
Ensuring gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
Maintaining payroll and attendance records in accordance with legislative and the Rec Room requirements.
Maintaining effective communications within and outside of the Rec Room to ensure flawless execution.
Ensuring that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
Executing all company programs and service standards on an ongoing basis and providing feedback to the employees and Service Manager to improve the Guest service experience.
Accurately and efficiently maintaining assigned records, Company funds and property in accordance with Company policies and procedures.
Ensuring that any and all variances are handled immediately.
Anticipating and reacting to any changes in business levels while maintaining excellent guest service.
Following all provincial Health, Food Safety and Liquor service legislative requirements.
Other duties as assigned.