FOH SUPERVISOR

Joia Beach Club•Miami, FL

1d•Onsite

About The Position

The FOH supervisor is responsible for overseeing daily FOH operations during their shifts. This role ensures staff follow Joia Beach service standards, guests receive proper service and the venue operates smoothly. The supervisor acts as a leader on the floor, supports the management team, and can open and close the restaurant independently.

Requirements

Minimum of Five (5) years Food & Beverage and Restaurant / Hotel experience.
Must have previous leadership experience in a high-volume Restaurant or similar size and nature.
Must have Food & Beverage product and equipment knowledge.
Must speak, read, and understand English.

Responsibilities

Supervise FOH staff during service
Ensure all staff follows steps of service and company standards
Support servers, runners, bussers and bartenders when needed
Lead by example through professionalism, attitude, and work ethic
Address minor staff issues and report larger concerns to management
Assist with staff training and onboarding when needed
Ensure guests are greeted promptly and feel welcome
Monitor service quality throughout the shift
Handle basic guest complaints and service recovery on the floor
Escalate major issues to the MOD or GM
Open and close the venue following all procedures
Ensure the restaurant, the beach, the bar and the lounge are clean, organized and properly set up
Monitor table flow, reservations and seating during service
Ensure side work and closing duties are completed correctly
Assist with cash handling procedures and POS operations
Ensure staff are in proper uniform and on time
Support the Management team with daily operational tasks
Communicate important shift updates to management
Assist with inventory counts, checklists and reports when needed
Step into operational roles as needed during busy periods
Ensure company policies and procedures, safety and hygiene standards are followed
Always follow safety and security procedures
Fill out tip’s matrix if necessary
Send all end-of-the-night reports
Report accidents, incidents and maintenance issues immediately
Ensure labor schedules are respected during the shift
Attend staff meetings and required training