FOH Shift Lead for Mamahuhu Inner Richmond
About The Position
Mamahuhu is expanding its front of house team and is seeking a friendly and positive FOH Shift Lead for its casual, 40-seat dining room. The dining room operates on a counter-service model where guests order at the counter, receive a number, and their food is brought to them. This role requires a lean and efficient front of house team that works well together. The FOH Shift Lead will be responsible for running food, bussing the dining room, managing the point of sale (POS) counter during service, and opening and closing the Front of House. The position is dynamic, involving work in the dining room, at the POS counter taking orders, answering the phone, and occasionally assisting the expediter in the kitchen. As the first layer of leadership above entry-level Team Members, the Shift Lead will coach team members to uphold Mamahuhu's service standards in a fun, flexible, and teamwork-oriented environment.
Requirements
- At least 1 year of experience in a hospitality leadership role (Shift Lead or similar)
- Strong work ethic
- Thrives on being part of a close knit team
- Sense of urgency
- Challenges themselves to accomplish more each day
- Ability to pay close attention to detail
- Appreciates food as a way to bring people together
- Strong sense of hospitality and service
Nice To Haves
- Experience with or interest in Chinese cuisine
Responsibilities
- Run food
- Bus the dining room
- Hold down the point of sale (POS) counter during service
- Open and close the Front of House
- Take orders at the POS counter
- Answer the phone
- Occasionally support the expediter in the kitchen
- Coach Team Members to provide excellent service
Benefits
- Health, Dental and Vision Insurance
- Employee meals
- Participation in tip pool (~$4–$5 / hour)
- Schedule flexibility
- Supportive team and positive environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
