FOH Shift Lead

Olive and Finch•Denver, CO

7h•Onsite

About The Position

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams. The FOH Lead is a key member of the leadership team responsible for supporting daily restaurant operations and ensuring exceptional guest experiences. This role is proficient in all FOH positions (FOH Crew, Cashier, Barista, Expo, Catering and Bartender where applicable) and is responsible for running shifts when managers are not present. FOH Leads complete shift checklists, write detailed shift notes, and assist with training and coaching hourly FOH staff under the direction of management. The FOH Lead helps maintain consistency, quality, and a positive team culture.

Requirements

Proven experience in FOH roles (cashier, barista, expo, server, catering or bartender).
Demonstrated leadership ability in a restaurant or hospitality setting.
Excellent communication and problem-solving skills.
Strong organizational skills with attention to detail.
Ability to work in a fast-paced environment and multitask effectively.
Must be able to stand for extended periods and lift up to 25 lbs.
Availability to work mornings, evenings, weekends, and holidays as needed.

Nice To Haves

Natural leader and team motivator.
Guest-focused and committed to exceptional service.
Dependable and detail-oriented.
Collaborative and approachable, fostering a positive work environment.
Coachable and committed to professional growth.

Responsibilities

Perform all FOH positions as needed, including FOH Crew, Cashier, Barista, Expo, Catering and Bartender responsibilities.
Lead and manage assigned shifts to ensure smooth operations, proper staffing, and excellent guest service.
Monitor sidework and ensure all checklists are completed accurately and on time.
Write detailed notes in the shift log to communicate key updates, issues, and wins to management.
Assist in onboarding and training new hourly FOH staff following manager direction and training materials.
Serve as a role model for hospitality, teamwork, and adherence to Olive & Finch standards.
Support managers in maintaining a clean, organized, and safe work environment.
Address minor guest issues during shifts and escalate to management when necessary.
Collaborate with BOH staff to ensure smooth service and timely food delivery.