FOH Shift Lead - Grocer

Gjelina Group•Los Angeles, CA

2d•Onsite

About The Position

Responsible for in-depth product knowledge of the entire store. They will be responsible for leading and supporting the entire team, including but not limited to covering breaks and mentorship. They will also be responsible for building meaningful relationships with the local community and guests.

Requirements

Previous retail experience, required
Ability to use the point-of-sale system and troubleshoot problems.
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Ability to work in a team environment
Ability to take direction & performs other duties as assigned by supervisor / manager
Ability to work calmly and effectively under pressure
Ability to understand and follow written and verbal instructions
Ability to take direction
Ability to work in a team environment
Must thrive in a fast-paced environment.
Must have a strong work ethic, trust, integrity, and accountability.
Must be able to follow all safety, health, and sanitation procedures.

Nice To Haves

Minimum 1-2 years in the industry experience, preferred.
Strong communication skills: in person, on the phone, and via email
Organizational skills and attention to detail
Comfortable working with distributors/vendors and clients
Welcome to join any company training within any of the hospitality or food retail spaces if you want to know more about food, wine, and service

Responsibilities

Report for duty on time and ensure you use the time clock to check in and out.
Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Greet customers, provide them with item information and direct them to the item's location in a store
Control inventory and inform procurement managers in case of low inventory levels
Discard all expired items according to company policy and place near expiry ones on special promotions
Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
Process customer orders and oversee timely product deliveries
Supervise cleanliness and maintenance duties around the grocery section
Receive grocery items delivery and confirm the accuracy of both order and invoice
Oversee daily price changes and manage cash register as required
Restocks all bags, packaging and utensils needed throughout the shift
Complete all opening, closing, and side work duties for assigned station according to the corresponding checklists, and direction from management
Stock and face all areas of the store, including but not limited to the produce display, the merchandisers, and the retail shelving
Assist guests with finding products, according to their specific needs
Identify and build relationships with regular customers
Pack orders for pickup, delivery and in-store shopping carefully, to maintain product quality during transport
Ring through and close out all orders in the POS system correctly
Have a n in-depth understanding of all produce, baked goods and Gjusta-made products in the store
Have a n in-depth understanding of the Gjelina Group as a whole, all operations and their operating hours
Review all provided training materials, and continually educate about the products in the store
Properly use and maintain all equipment in the store
Cleans, sanitizes, and organizes the counters and store and attend to any spills or messes in a timely manner
Ensure proper cash handling methods are used to have a cash drawer that is balanced
Check out cashiers and baristas at the end of their shifts
Count cash drawers at the beginning or end of each shift
Close out the day in the POS system and send daily reports
Maintain a safe and clean working environment
Communicate with management as needed regarding needs of the store and of team dynamics