FOH Server - Catamount Lake House

Destination Hospitality LLC • Snowmass Village, CO

6d • $20 - $50 • Onsite

About The Position

The Server is the primary host of the guest experience and the face of Destination Hospitality on the dining room floor. This role exists to create an environment where every guest thinks, “This. This is the only place in the world I want to be eating right now.” Servers guide guests through their dining experience with confidence, warmth, and intention—anticipating needs, sharing knowledge, and executing service with heart and style. Through professionalism, curiosity, and genuine care, Servers help transform a meal into a memorable experience.

Requirements

• Punctual, prepared, and in proper uniform for every shift.
• Accurately enter food and beverage orders into the point-of-sale system.
• Deliver food and beverages promptly and correctly using proper table and seat numbers.
• Complete all assigned opening, running, and closing side work thoroughly and correctly.
• Assist back waiters and teammates with clearing, resetting tables, and maintaining smooth service flow.
• Reconcile guest checks and accurately manage cash and credit transactions.
• Maintain cleanliness and organization of service stations, dining areas, and guest-facing spaces.
• Provide genuine hospitality with heart and style in every guest interaction.
• Welcome and greet guests immediately and warmly; use guest names whenever possible.
• Make guests feel comfortable, valued, and personally cared for throughout their visit.
• Guide guests through the menu with confidence by clearly explaining offerings, ingredients, and preparations.
• Make thoughtful food and beverage recommendations tailored to guest preferences and occasion.
• Monitor the dining experience attentively and respond promptly and courteously to guest requests or concerns.
• Address issues with empathy and professionalism and escalate to management when appropriate.
• Share guest feedback, preferences, and special occasions with management to enhance future visits.
• Maintain a strong working knowledge of all food and beverage menus, including daily features.
• Know and understand allergens and dietary restrictions; communicate clearly with the kitchen and management.
• Perform proper wine service for bottle selections and maintain knowledge of all by-the-glass offerings and varietals.
• Commit to the ambitious pursuit of knowledge, continuously developing product knowledge to enhance the guest experience.
• Stay curious, engaged, and open to learning about hospitality, service techniques, and Destination Hospitality standards.
• Embody Destination Hospitality’s Mission, Vision, and Core Values in all interactions.
• Maintain a positive, upbeat, and professional attitude, even during high-volume or high-pressure shifts.
• Communicate respectfully and work collaboratively with all front- and back-of-house team members.
• Uphold high standards of cleanliness, appearance, and professionalism at all times.
• Be accountable for personal performance and contribute positively to the team’s success.
• Treat guests and teammates with authenticity, kindness, respect, and sincerity.

Nice To Haves

• Servers at Destination Hospitality are more than order-takers—they are storytellers, guides, and memory-makers. Your ability to connect, anticipate, and care deeply shapes how guests feel long after they leave. Every interaction is an opportunity to create magic, and your role is essential to delivering the exceptional experiences that define our brand.

Responsibilities

• Execute Destination Hospitality’s steps of service with consistency, attention to detail, and genuine warmth.
• Be punctual, prepared, and in proper uniform for every shift.
• Accurately enter food and beverage orders into the point-of-sale system.
• Deliver food and beverages promptly and correctly using proper table and seat numbers.
• Complete all assigned opening, running, and closing side work thoroughly and correctly.
• Assist back waiters and teammates with clearing, resetting tables, and maintaining smooth service flow.
• Reconcile guest checks and accurately manage cash and credit transactions.
• Maintain cleanliness and organization of service stations, dining areas, and guest-facing spaces.
• Provide genuine hospitality with heart and style in every guest interaction.
• Welcome and greet guests immediately and warmly; use guest names whenever possible.
• Make guests feel comfortable, valued, and personally cared for throughout their visit.
• Guide guests through the menu with confidence by clearly explaining offerings, ingredients, and preparations.
• Make thoughtful food and beverage recommendations tailored to guest preferences and occasion.
• Monitor the dining experience attentively and respond promptly and courteously to guest requests or concerns.
• Address issues with empathy and professionalism and escalate to management when appropriate.
• Share guest feedback, preferences, and special occasions with management to enhance future visits.
• Maintain a strong working knowledge of all food and beverage menus, including daily features.
• Know and understand allergens and dietary restrictions; communicate clearly with the kitchen and management.
• Perform proper wine service for bottle selections and maintain knowledge of all by-the-glass offerings and varietals.
• Commit to the ambitious pursuit of knowledge, continuously developing product knowledge to enhance the guest experience.
• Stay curious, engaged, and open to learning about hospitality, service techniques, and Destination Hospitality standards.
• Embody Destination Hospitality’s Mission, Vision, and Core Values in all interactions.
• Maintain a positive, upbeat, and professional attitude, even during high-volume or high-pressure shifts.
• Communicate respectfully and work collaboratively with all front- and back-of-house team members.
• Uphold high standards of cleanliness, appearance, and professionalism at all times.
• Be accountable for personal performance and contribute positively to the team’s success.
• Treat guests and teammates with authenticity, kindness, respect, and sincerity.

Benefits

• Tipped Minimum Wage plus gratuities
• Pre-tax health insurance benefit contribution of up to $125 per pay period (up to $3,250 annually)
• Medical, dental, vision, and accident plans available
• Up to 40 hours PTO accrued per 2,080 hours worked, increasing to 80 hours after 3 years.
• Paid sick leave
• Up to $1,000 for pre-approved, industry-related coursework
• Paid Sick Time
• Dining Discounts
• Club Employee Privileges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed