FNOL Representative
About The Position
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. If you’re a Customer Service professional with a passion for helping others, it’s time for you to take advantage of this unique opportunity. We are seeking a Bilingual Claims Customer Service – Initial Loss to work at our Kemper office in our McAllen location. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. No experience is required in the insurance field for this position. We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role.
Requirements
- 1 year of customer service or call center experience required
- High school diploma or GED required
- Excellent telephone etiquette
- Good typing skills – 25 WPM with 95% accuracy required
- Excellent planning and organizational skills
- Must be bilingual in Spanish and English
Responsibilities
- Always provide superior and responsive customer service in a call center.
- Receive incoming calls from customers regarding claims.
- Enter information into the claims system Initiating the claims handling process.
- Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
