FM Commercial Manager — HPC Operations

Keel Infrastructure•New York, NY

3d•$140,000 - $175,000•Remote

About The Position

This role owns the Keel operational standard across the entire site portfolio, including templates, acceptance criteria, KPI definitions, and document governance. The FM operator drafts, populates, and executes within contracted scope; this role controls what “acceptable” means and ensures the program standard is owned by Keel rather than proprietary to any single operator. This position serves as the operations-side counterpart to the Director of Data Center Commissioning & Quality Assurance, owning the operations VDR standard and acceptance criteria that turnover and operator program content must meet to enter operations. The two roles collaborate at the standards interface and the transition-to-operations gate.

Requirements

10+ years in critical facilities operations, operations programs, or asset management, with direct ownership of procedure/document governance and CMMS program standards at a portfolio or multi-site level.
Experience on the owner side of an outsourced FM relationship strongly preferred; must understand the difference between operating a program and governing one.
Demonstrated experience building program infrastructure — standards, templates, acceptance processes — from the ground up.
Strong document control, audit, and standards-writing capability; comfortable holding acceptance positions on operator-drafted and delivery-drafted content as a peer to senior delivery leadership.
Executive-quality written reporting.

Nice To Haves

Candidates working remotely will be considered, with periodic travel to operating sites (10-20%).

Responsibilities

Own the Ops VDR (vendor data requirements) standard and submittals program portfolio-wide, including templates, document control, and acceptance authority over operator-drafted content (MOPs, SOPs, EOPs, site programs).
Define and maintain the KPI framework for all sites, including measurement definitions, evidence standards, and linkage points for KPI-tied commercial mechanisms.
Own CMMS and document management governance from the owner side, including configuration standards, data ownership, export and audit access, CMMS population acceptance criteria, and cross-site consistency.
Serve as the operations standards counterpart to the delivery organization, aligning the Ops VDR standard with the Director of Cx & QA’s turnover documentation templates.
Provide program-level remote audit backstop to onsite QA/QC, including periodic audits of CMMS data, PM completion trends, and reporting integrity across sites.
Standardize the operating model across the portfolio as new builds come online, codifying the operations transition playbook.
Publish periodic operations program and standards performance reporting to Operations leadership.