Fluid Analysis Lab Mgr

Wyoming Machinery Company•Casper, WY

20h•Onsite

About The Position

The Fluid Analysis Lab Manager will be responsible for managing and overseeing the laboratory staff and technical operations to ensure accurate and consistent testing procedures are adhered to. This role involves ensuring quality control, safety, and proper records maintenance. The manager will implement and execute training curricula for direct reports, including specialized interpretation training for CAT certified interpreters. Key responsibilities include documenting and executing lab policies and procedures, adhering to the Caterpillar S.O.S Services Standardization Guide, and maintaining Key Performance Indicators (KPIs) such as turnaround times, quality objectives, and departmental reports. The position also requires monitoring the operation, maintenance, and documentation of lab instruments and test equipment, maintaining necessary supplies, and managing instrument service contracts. A critical aspect of this role is ensuring lab instrumentation meets Caterpillar PTP data quality requirements and managing the digital transition from traditional lab operations to SOS powered by VisionLink, including online sample registration and VisionLink data correlation for both the lab and customers. The manager will also oversee the implementation of future lab platforms like SOS 2.0 and leverage knowledge of "SOS powered by VisionLink" and SOS lab software to assist customer migration. Financial responsibilities include establishing and executing operational budgets for revenue, expense, and profit. The role requires resolving customer technical issues related to fluid analysis and other associated concerns, maintaining working relationships within dealership operational departments, and training internal and external customers on sample processes, including acquiring proper samples, understanding results, and using online tools. The manager will serve as a resource for marketing, communicating, and selling the benefits of a structured S.O.S. Program, maintain housekeeping practices, and abide by all Caterpillar Contamination Control Guidelines. Additional functions include performing other duties as assigned.

Requirements

Must have good problem solving skills to resolve fluid analysis data related issues.
Must be able to quickly learn digital formats using VisionLink, SOS 2.0, and other current formats.
Must have ability to interact and communicate with customers in order to effectively resolve customer issues.
Must develop understanding fluid analysis interpretation; ability to interpret fluid analysis data desired.
Must have the ability to effectively manage/operate the Oil Analysis Laboratory.
Must be a team-oriented player, and be adaptable to change.
Must have the ability to read and write in such a manner to appropriately communicate at all levels of business.
Must have the ability to establish, monitor and meet short and long-term goals.
Must have the ability to establish, monitor and meet department budgets.
Must have the ability to recognize equipment and tooling needs and budget accordingly.
Must have the ability to do company and customer presentations on items related to technical problems and oil sampling.
Must have had some exposure to processes and procedures used in the Oil Analysis Laboratory.

Nice To Haves

Ability to interpret fluid analysis data.

Responsibilities

Manage and oversee the laboratory staff and technical operations to ensure accurate and consistent testing procedures are adhered to.
Ensure quality control, safety, and records maintenance.
Implement and execute training curricula for each direct report, including required interpretation training for Cat certified interpreters.
Document and execute lab policies and procedures necessary.
Follow Caterpillar S.O.S Services Standardization Guide.
Maintain Key Performance Indicators including but not limited to turnaround times, quality objectives, monthly, quarterly, and annual department reports.
Monitor the operation and maintenance, and documentation of all lab instruments and test equipment.
Maintain necessary supplies to operate efficiently.
Manage instrument service contracts with instrument vendors.
Assure lab instrumentation meets Caterpillar PTP data quality requirements.
Manage digital transition from traditional lab operation to SOS powered by VisionLink (i.e. on-line sample registration, VisionLink data correlation, etc.) for both lab and customers.
Manage implementation of future lab platforms (i.e. SOS 2.0).
Knowledge of “SOS powered by VisionLink “ in relation to SOS lab software to assist customer migration to VisionLink.
Establish and execute on operational budgets for revenue, expense and profit.
Resolve customer technical issues related to fluid analysis and other associated customer concerns.
Maintain working relationships within the dealership operational departments for the purposes of warranty, trends, and fluid component issues.
Train internal and external customers on sample processes such as; acquiring proper samples, understand sample results, use of on-line tools such as Visionlink and Cat inspect.
Serve as a resource for marketing, communicating and selling the benefits of a structured S.O.S. Program.
Maintain housekeeping practices.
Abide to all Caterpillar Contamination Control Guidelines.
All other duties as assigned.