Fluency Solution Advisor

Solventum • Pittsburgh, PA

1d • Remote

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a Solution Advisor – Fluency Suite, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Accountable for managing assigned healthcare organizations and updating customer dashboards on a scheduled basis. Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for assigned Solventum product lines. Serve as a subject matter expert (SME) for respective team and solutions as assigned. Conduct current-state workflow and configuration review with client implementing Solventum best practice workflows. Partner effectively with clients on suggested workflow optimization changes leveraging Solventum best practices. Ensure client has adoption of the most recent best practice features. Actively grow number of physicians utilizing tools Utilize Solventum and customer identified workflows and content to drive success and optimal documentation and coding outcomes. Engage in feedback sessions to refine and improve content and workflows. Coordinate all activities with the CSE if one is assigned to the account. Responsible for Understanding the client's short- and long-term strategy goals. Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner. Responsible for formulating strong customer relationship and be seen as a knowledgeable, responsible representative from Solventum. Responsible for client success or failure and satisfaction with the product/service Recognize clients at risk, escalate to implementation, support and development Drive issues to resolution in a timely manner Identify potential products at risk and escalate to business leaders promptly to assist with resolution. Identify potential sales opportunities and engage with sales associate assigned to this client. Responsible for securing references Responsible for client retention Own the client. Establish agendas for all meetings with clients. Lead client meetings and coordinate follow-up on all requested items. Drive customer participation Achieve an established annual target for participation of your assigned clients in KLAS with the target of achieving NPS and OSAT scores exceeding the prescribed average for healthcare software vendors. Define and track key performance indicators (KPIs). Assist in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions. Responsible for securing baseline data of clients assigned prior to go live of product/service. Responsible for being the subject matter expert for the client products and delivering ROI reports to the client on a scheduled basis. Actively Stay up to date with knowledge of industry changes and product changes. Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Requirements

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution AND at least seven (7) years of experience as a RHIA, RHIT, CDI Specialist, Coder, RN, clinical specialties in a private, public, government or military environment OR High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND at least eleven (11) years of Fluency Solution Advisor or comparable role experience in a private, public, government or military environment.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
• Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
• Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
• Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.
• Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
• Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Nice To Haves

• Strong understanding of the Revenue Cycle, workflow associated with an organization's Revenue Cycle both in the Professional and Facility Coding space.
• Audit experience a plus.
• Experience consulting with clients as it relates to health information systems, Electronic Medical Record (EMR) workflows, reporting, implementation, and medical professional coding.
• Ability to find creative solutions and manage difficult situations with diplomacy and manage multiple project streams and teams.
• Must have strong business acumen, strategic thinking, presentation skills, training skills, computer skills and be creative and innovative.

Responsibilities

• Accountable for managing assigned healthcare organizations and updating customer dashboards on a scheduled basis.
• Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for assigned Solventum product lines.
• Serve as a subject matter expert (SME) for respective team and solutions as assigned.
• Conduct current-state workflow and configuration review with client implementing Solventum best practice workflows.
• Partner effectively with clients on suggested workflow optimization changes leveraging Solventum best practices.
• Ensure client has adoption of the most recent best practice features.
• Actively grow number of physicians utilizing tools.
• Utilize Solventum and customer identified workflows and content to drive success and optimal documentation and coding outcomes.
• Engage in feedback sessions to refine and improve content and workflows.
• Coordinate all activities with the CSE if one is assigned to the account.
• Responsible for Understanding the client's short- and long-term strategy goals.
• Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner.
• Responsible for formulating strong customer relationship and be seen as a knowledgeable, responsible representative from Solventum.
• Responsible for client success or failure and satisfaction with the product/service.
• Recognize clients at risk, escalate to implementation, support and development.
• Drive issues to resolution in a timely manner.
• Identify potential products at risk and escalate to business leaders promptly to assist with resolution.
• Identify potential sales opportunities and engage with sales associate assigned to this client.
• Responsible for securing references.
• Responsible for client retention.
• Own the client.
• Establish agendas for all meetings with clients.
• Lead client meetings and coordinate follow-up on all requested items.
• Drive customer participation.
• Achieve an established annual target for participation of your assigned clients in KLAS with the target of achieving NPS and OSAT scores exceeding the prescribed average for healthcare software vendors.
• Define and track key performance indicators (KPIs).
• Assist in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.
• Responsible for securing baseline data of clients assigned prior to go live of product/service.
• Responsible for being the subject matter expert for the client products and delivering ROI reports to the client on a scheduled basis.
• Actively Stay up to date with knowledge of industry changes and product changes.
• Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Benefits

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior