Flow Coordinator (HART) #1161

Douglas Macmillan Hospice

7d•$27,000•Onsite

About The Position

This is an exciting opportunity for Flow Coordinators to join our HART Team and support our virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals. As we continue to grow, we are launching our newest service - the Virtual Ward. We're looking for an enthusiastic and organised individual to play a key role in the coordination of patient flow in the virtual ward, with a focus on the day-to-day coordination of the Virtual Ward. This innovative service will help us support more people, quickly, in their own homes, ensuring timely access to specialist hospice care when it is needed most. Working closely with patients, families, and our multidisciplinary team, you will support the coordination of referrals, admissions, patient monitoring, and communication across services, helping to provide a seamless and responsive pathway for those accessing our care. The HART Service works alongside our established Hospice at Home and Community Services, creating an integrated approach to community-based hospice care. In addition to supporting the Virtual Ward, the role offers opportunities to work alongside and support our Hospice at Home team.

Requirements

NVQ/QCF Level 3 in Health & Social Care (or equivalent)
Substantial experience as a Senior Health Care Support Worker
Confidence working with indirect supervision
Strong communication and organisational skills
Ability to observe change, escalate concerns and work within care plans
IT skills and experience maintaining electronic records
A full driving licence and access to a suitable vehicle

Responsibilities

Support the coordination of patient contact and workflow using clinical systems
Manage and monitor team emails, tasks and telephone activity
Provide telephone and face-to-face support to patients and families, including bereavement calls
Observe, report and escalate changes in patient condition appropriately
Liaise with GPs, District Nurses and other external professionals
Support referrals and audits to enable holistic patient care
Maintain accurate, timely and confidential patient records
Work collaboratively as part of a multidisciplinary community team
Attend mandatory training and palliative care education