Florist - Retail Associate - Seasonal

Gjelina Group•Los Angeles, CA

8d•Onsite

About The Position

The Floral & Retail Associate is responsible for assisting all shop needs, retail, customer service, admin tasks such as ordering and inventory, and cleanliness & maintenance of the store, studios, and workshop. The floral duties are combined within the day's responsibilities and include but are not limited to seasonal and local items for shop retail, events, holiday pre- orders, client accounts, and on-demand arrangements and bouquets for consumers; as well as producing requests and maintaining all florals at Gjelina/Gjusta Group properties.

Requirements

Previous retail experience, required
Minimum 1-2 years in the floral/nursery/landscaping industry
General interest in floral, retail, food, art, ceramics + design
Strong communication skills: in person, on the phone, and via email
Organizational skills and attention to detail
Comfortable working with distributors/vendors and clients
A good understanding on maintenance, shelf life, and flower/plant buys for Gjusta Flower Shop needs
Ability to use the point-of-sale system and troubleshoot problems.
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Ability to work in a team environment
Ability to take direction & performs other duties as assigned by supervisor / manager
Ability to self-motivate and take the lead on tasks to ensure the shop is feeling fresh
Ability to work calmly and effectively under pressure
Ability to understand and follow written and verbal instructions
Ability to take direction
Ability to work in a team environment
Must thrive in a fast-paced environment.
Must have a strong work ethic, trust, integrity, and accountability.
Must be able to follow all safety, health, and sanitation procedures.

Nice To Haves

HS diploma required; preferred, but not required.
Welcome to join any company training within any of the hospitality or food retail spaces if you want to know more about food, wine, and service
Welcome to attend any and all Flower Market trips with Lead Florist

Responsibilities

Report for duty on time and ensure you use the time clock to check in and out.
Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes & dislikes
Learn and be able to explain the stories behind the items we make and sell
Responsible for maintaining knowledge of all items in store (care instructions, uses, etc)
Responsible for opening and closing out register and writing nightly reports
Responsible for receiving, unpacking, and logging deliveries
Keep Manager informed when you leave the floor.
Responsible for fulfilling orders promptly as they come through
Learn shipping procedures and fulfill shipping orders, as they come through
Consistently check email and respond promptly throughout the day
Become proficient in our tech platforms (listed, but not limited to): Shopify, Stocky, Flexibake, ADP, CloudBeds, Goci & FedEx
Understanding the Gjusta brand, vendors, seasonal stems and farm(ers) stories
Admin correspondence such as orders, client calls, and basic deliverables
Maintain an organized inbox for the info@ email account
Maintain an organized Google Drive
Communicate with Driver team to coordinate delivery needs
Maintain a clean, organized workspace and shop floor; including but not limited to: trash removal and sweeping the perimeter of the building, sweeping and mopping shop floors, bathroom upkeep, etc.)
Assist in sourcing, processing, and producing weekly floral product for Gjusta Flower Shop, Gjelina Group Properties, Events, Installs, & Wholesale Accounts
Fulfill daily orders for walk in customers, Gjelina Group properties, deliveries, wholesale, pre orders; as well as Holidays & events
Understand weekly sales goals and work to meet them
Work in tandem with other Gjelina Group properties on orders, product, & inventory requests/transfers
Assist in weekly upkeep on all Gjelina Group property florals
Opening and closing shop, running daily sales reports, sending end of day emails
Assist Lead Florist and other teammates in all daily tasks necessary to shop function and financial success
Perform other duties and responsibilities as required or requested by management.