Floriculture Department Manager

Russell Landscape•Doraville, GA

50d

About The Position

The Floriculture Department Manager is responsible for the leadership, operational management, quality control, scheduling oversight, financial accountability, and process standardization of Russell Landscape’s Annual Color and Floriculture Division across all markets. This role oversees the complete seasonal color operation including production operations, scheduling coordination, vendor and plant procurement oversight, quality assurance, billing readiness auditing, workflow accountability, outer market support, operational process development, administrative oversight, standardization initiatives, and CREW workflow management. This position serves as the operational owner of the Floriculture Division and is responsible for ensuring consistent quality, operational excellence, profitability, and scalable processes across all markets. The Floriculture Department Manager will work closely with Account Managers, Floriculture Business Developer, Floriculture Field Managers, Branch Managers, Operations Teams, Vendors, Administrative Teams, and the Director of Enhancements.

Requirements

5+ years of experience in seasonal color, floriculture, landscaping, or related operations
Strong operational and organizational management experience
Experience managing crews, scheduling, and production workflows
Strong understanding of seasonal color installation and maintenance
Experience with budgeting, job costing, and operational reporting
Ability to manage multiple markets and priorities simultaneously
Strong communication and leadership skills
Experience with CRM or operational management software preferred
Experience with QuickBase, Aspire, CREW, or similar systems preferred

Nice To Haves

Highly organized
Operationally driven
Detail-oriented
Process-minded
Strong communicator
Calm under pressure
Accountable and proactive
Able to lead both strategically and tactically

Responsibilities

Lead all seasonal color operations for Russell Landscape
Provide operational direction for all floriculture teams and field personnel
Support and develop Floriculture Field Managers
Establish department standards and accountability measures
Maintain alignment between Atlanta and outer markets
Support long-term department growth and scalability
Oversee all scheduling coordination and production execution
Ensure install schedules are achievable and operationally efficient
Monitor production progress daily
Coordinate responses to weather delays and schedule disruptions
Ensure all properties are installation-ready prior to deployment
Support branch teams with production planning and issue resolution
Oversee outer market floriculture operations and consistency
Establish and enforce floriculture quality standards
Conduct select property quality audits, and ensure field managers are conducting comprehensive quality audits.
Oversee resolution of customer complaints and deficiencies
Ensure consistency in planting quality, layout execution, pruning standards, plant health, and seasonal appearance
Support customer retention through high-quality execution
Ensure punch list completion and follow-up inspections
Audit labor, materials, and billing readiness daily
Ensure completed jobs are ready for invoicing
Verify labor hours entered correctly, materials entered correctly, plant quantities reconciled, completion photos uploaded, and approvals documented
Identify and resolve missing costs or billing issues
Monitor department profitability and job costing
Track projected sales and completed sales
Ensure proposal and approval processes are followed correctly
Audit proposal approvals for accuracy and completeness
Verify approvals contain correct proposal versions, approved dollar amounts, and proper documentation
Ensure jobs are not scheduled without required approvals
Support standardization of proposal templates and pricing structures
Oversee plant ordering workflows
Monitor vendor performance and plant quality
Ensure ordering deadlines are met
Manage substitution approvals and communication
Coordinate plant availability across markets
Reduce material shortages and ordering errors
Support development of approved plant substitution standards
Assist in development and implementation of CREW workflows
Support future integration between CREW and QuickBase systems
Develop standardized operational procedures
Reduce dependency on spreadsheets, emails, and manual tracking
Improve department efficiency through process automation
Build scalable systems for future growth
Track and report department KPIs including sales performance, install completion rates, schedule adherence, labor productivity, gross margins, customer complaints, warranty replacements, billing readiness, missing labor/materials, and production efficiency
Provide regular reporting to the Director of Enhancements.
Lead with professionalism and accountability
Maintain high operational standards
Communicate proactively across departments
Create solutions rather than reactive responses
Build a culture of organization, urgency, and follow-through
Hold teams accountable while supporting operational success