Floral Designer

Hy-Vee, Inc.•Lenexa, KS

2d•Onsite

About The Position

At Hy-Vee, our floral department is where creativity meets customer care, and our Floral Designers are at the heart of it. In this role, you'll create beautiful arrangements to customer specifications, serve as a lead for floral clerks, and ensure the department is stocked, fresh, and running smoothly. From processing FTD and Teleflora orders to counseling customers on floral care and stepping up to lead the department when needed, your expertise and passion make every customer interaction memorable. If you are a skilled designer who loves working with people and thrives in a fast-paced creative environment, we'd love to have you on board.

Requirements

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Demonstrate strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification
Lead and guide floral clerks in a fast-paced retail environment
Solve practical problems and make sound decisions with a variety of variables and limited standardization
Apply math skills including fractions, decimals, and percentages in day-to-day tasks
Communicate clearly with customers, team members, and vendors and provide direction and guidance
Maintain confidentiality on customer order details including who sent, who received, and order contents
High school diploma or equivalent

Nice To Haves

Three years of similar or related work experience preferred

Responsibilities

Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests in person and by phone, and creating arrangements to their exact specifications
Clean, process, and cut flowers appropriately and wrap with care to avoid damage
Fill customer orders completely and on time, including small and complex arrangements for occasions such as weddings, funerals, and anniversaries
Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
Inventory product, evaluate freshness throughout the shop and the store, care for damaged product, and replace as necessary
Operate as a lead with floral clerks by training them on simple designs, phone order procedures, and daily tasks
Instruct, assign, and review the work of others; maintain standards and coordinate activities as needed; has the authority to recommend disciplinary actions
Order flowers and supplies daily or as needed with direction from the Floral Manager
Identify key areas throughout the store to place specials and share creative ideas for arrangements
Stay current on floral industry trends by reading industry references and remaining open to new ideas
Help with and may decorate in-store events
Assume responsibility for the department in the absence of the Manager or Assistant Manager
Unload trucks, place product in appropriate storage areas, and replenish merchandise
Answer the phone promptly and provide friendly, helpful service to customers who call
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up