Floral Department Manager

Hy-Vee, Inc.•Algona, IA

11d•Onsite

About The Position

At Hy-Vee, our floral department is a place where customers find something beautiful for every occasion, and the Floral Department Manager is the creative and operational force behind it all. In this role, you’ll set the standard for product quality, customer service, and department performance while leading your team and managing everything from pricing and promotions to FTD and Teleflora orders. Your leadership and eye for design directly shape the experience customers have and the impressions they take home. If you are a passionate floral professional with strong leadership skills and a drive to deliver exceptional results, we’d love to have you on board.

Requirements

Must be 18+
Bring commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer and team experience
Lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment
Solve practical problems and make sound decisions with a variety of variables and limited standardization
Apply math skills including fractions, decimals, and percentages to pricing, sales analysis, and inventory tasks
Communicate clearly and professionally through written correspondence, interviews, and daily interactions with customers, employees, and vendors
Analyze sales data and trends to make informed decisions about product, promotions, and department operations
Handle confidential information including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details with discretion
High school diploma or equivalent
Over three years of related work experience preferred
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
Continuously stand and walk on hard surfaces for extended periods
Ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
Work in cooler or freezer environments for extended periods
Ability to safely use sharp knives and blades to cut, trim, or grind product
Ability to operate a cardboard baler or compactor
Perform repetitive motions associated with dough mixing, scaling, and proofing
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Responsibilities

Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability
Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same
Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally
Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
Recruit, hire, train, supervise, evaluate, and develop all department employees
Determine department goals in partnership with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans
Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads
Plan displays, promotions, and determine pre-orders to drive sales and customer engagement
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures
Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink
Understand and troubleshoot department equipment and ensure maintenance is performed as needed
Unload trucks, check in delivered merchandise, and place product in appropriate storage areas
Have authority to approve employee discipline and recommend transfers, discharges, and wage increases
Attend meetings, seminars, and continuing education as assigned
Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
Follow Hy-Vee’s dress code, hygiene standards, and all department and company guidelines
Pitch in with departmental duties and other tasks or special projects as they come up