Floral Customer Service Specialist
About The Position
The Floral Customer Service Specialist provides administrative support to Floral Account Managers, ensuring smooth customer service operations and assisting in sales activities. The role involves data analysis, product allocation, and maintaining updated product information. Responsibilities include managing customer orders, processing credit requests, and conducting quality inspections of floral products in warehouse facilities. The candidate will create marketing materials and daily inventory reports, while also engaging in customer interactions, both in person and online, to enhance customer service and sales. This position requires a proactive, detail-oriented individual who can manage multiple tasks, work independently, and communicate effectively with both internal teams and external partners. Regular attendance and punctuality are essential to the success of this role, ensuring seamless workflow, customer satisfaction, and overall team success.
Requirements
- Minimum of 1 year experience as a Customer Service Representative at Charlie's Produce or other relevant experience.
- Proficient use of computer systems for daily tasks, including order processing.
- Competent in using Microsoft Office applications (Word, Excel, PowerPoint).
- Basic understanding of Tableau for data visualization and decision-making.
- Fast and accurate typing skills for data entry and communication.
- Proficient use of office phone systems for professional communication.
- Effective use of internet resources for research and communication purposes.
- Effectively convey information both verbally and in writing to customers and internal teams.
- Work well with cross-functional teams and external partners to ensure smooth operations.
- Professional and courteous handling of all customer interactions, maintaining a high level of service.
- Diplomacy and sensitivity in dealing with customer inquiries and resolving issues.
- Strong interpersonal skills to build and nurture relationships internally and externally.
- Prioritize tasks effectively and respond promptly to customer needs.
- Manage multiple tasks and responsibilities simultaneously in a fast-paced environment.
- Proactively identify issues and find effective solutions to ensure workflow efficiency.
- Maintain accuracy in data entry and order processing to prevent errors and delays.
- Ability to work independently with minimal supervision.
- Resourceful in finding solutions to customer concerns or special requests.
- Willingness to assist customers and always provide excellent floral customer service.
- Demonstrated ability to work independently as well as learn from others within the team.
- Ability and willingness to embrace change, including adapting to new technologies and tools.
- Proactively seek feedback and implement best practices to optimize workflow efficiency.
- Willingness to stay informed of industry trends and regulations, such as legal, ethical, and environmental aspects of the floral industry.
Nice To Haves
- Wholesale or grocery retail floral industry experience desired but not required.
Responsibilities
- Provides administrative support to Account Managers.
- Analyzing data to inform decision-making processes related to floral product management.
- Efficiently allocate floral products based on demand and availability.
- Update and maintain floral product information in relevant databases.
- Conduct regular inspections of floral products housed in warehouse facilities to ensure quality and freshness.
- Ensure accurate and timely entry of customer orders for floral products.
- Handle and process customer credit requests, coordinating and facilitating product pickups as required.
- Manage customer orders through various communication channels, ensuring clear and professional communication.
- Create marketing materials for floral products using PowerPoint and Excel.
- Create daily inventory availability using Excel.
- Handle phone and email order taking for floral products.
- Attend onsite/online customer meetings as part of professional growth and development.
- Assist in marketing and showcasing floral products to enhance customer engagement.
- Must observe and follow proper safety procedures, and report and address potentially unsafe conditions.
Benefits
- Medical/Dental/Vision on the first of the month following hire.
- ESOP (Profit Sharing) and 401(k).
- Paid vacations, paid holidays.
- Pre-tax commuter benefits, and onsite parking.
- Coverage under State Sick Leave.
- 100% Prepaid College Tuition for employees and their dependents.
- Employee assistance program (EAP).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
