Floral Clerk (Part-Time)

Hy-Vee, Inc.•Springfield, MO

7d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service. It involves creating floral arrangements and fulfilling merchandising needs. The Floral Clerk will assist customers with placing orders, completing necessary paperwork, and handling deliveries. This position requires creating beginning levels of design work and filling merchandising needs.

Requirements

Must be 18+
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Less than High School or six months or less of similar or related work experience.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Maintains confidentiality on orders placed (including who sent, who received, order, and cost).

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting/passing along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service.
Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares, finishes, and replenishes product as necessary, including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants.
Waters plants.
Prepares daily delivery list.
Sends and retrieves FTD, Teleflora, and orders over the computer.
Reviews the status and appearance of floral products for freshness.
Anticipates product needs for the department on a daily basis.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Checks in product, puts product away, and may process invoices.
Ensures work area is always clean and neat including coolers, counters, floor, sink, etc.
Runs the department registers and receives payment, makes change, etc., where applicable.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Prices products for customers as necessary.
Delivers orders as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.